# Zoom Captioning third party not working

**URL:** <https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905>\
**Category:** API and Webhooks\
**Created:** [December 7, 2022, 5:02pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905 "2022-12-07T17:02:22Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![guer](https://avatars.discourse-cdn.com/v4/letter/g/f04885/32.png) [@guer](https://devforum.zoom.us/u/guer)\
**Post date:** [December 7, 2022, 5:02pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/1 "2022-12-07T17:02:22Z")

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Since today, whenever I send a caption using the third party captioning I get a 404 error.

**How To Reproduce**  
_Steps to reproduce the behavior:_  
_1. Copy API Token_  
_2. Post captions_  
_3. Cannot send captions and receive error_

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 8, 2022, 7:52pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/2 "2022-12-08T19:52:09Z")

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Hi @guer  
Thank you for reaching out and welcome to the Zoom Developer Forum, I am happy you are here!  
Are you still having this issue as of today?

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**Author:** ![karendenjones](https://avatars.discourse-cdn.com/v4/letter/k/f475e1/32.png) [@karendenjones](https://devforum.zoom.us/u/karendenjones)\
**Post date:** [January 31, 2023, 11:41pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/3 "2023-01-31T23:41:00Z")

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I’m having the same issue ever since the last Zoom update. Is there a resolution?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [February 1, 2023, 4:24pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/4 "2023-02-01T16:24:27Z")

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Hi @karendenjones  
Thanks for reaching out to the Zoom Developer forum, I am happy to help here!  
Are you still having this issue? Make sure to update your client to the latest version.

Best,  
Elisa

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**Author:** ![karendenjones](https://avatars.discourse-cdn.com/v4/letter/k/f475e1/32.png) [@karendenjones](https://devforum.zoom.us/u/karendenjones)\
**Post date:** [February 6, 2023, 4:35pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/5 "2023-02-06T16:35:44Z")

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We are still having this issue and did check to make sure we had the latest client version.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [February 6, 2023, 7:11pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/6 "2023-02-06T19:11:08Z")

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Hi @karendenjones  
Could you confirm with 3rd party captioning tool you are using?

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**Author:** ![karendenjones](https://avatars.discourse-cdn.com/v4/letter/k/f475e1/32.png) [@karendenjones](https://devforum.zoom.us/u/karendenjones)\
**Post date:** [February 7, 2023, 1:40pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/7 "2023-02-07T13:40:43Z")

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StreamText and Case CATalyst

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [February 7, 2023, 9:29pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/8 "2023-02-07T21:29:32Z")

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@karendenjones Thanks!  
Let me take a look into this and will come back with an update soon  
Best,  
Elisa

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 11, 2024, 1:06pm UTC](https://devforum.zoom.us/t/zoom-captioning-third-party-not-working/79905/9 "2024-02-11T13:06:07Z")

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