# Zoom Chat API Issue Pulling GIFs

**URL:** <https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313>\
**Category:** API and Webhooks\
**Created:** [July 9, 2024, 3:09pm UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313 "2024-07-09T15:09:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![avdovyn](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/avdovyn/32/61593_2.png) [@avdovyn](https://devforum.zoom.us/u/avdovyn)\
**Post date:** [July 9, 2024, 3:09pm UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313/1 "2024-07-09T15:09:07Z")

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**Description**  
I am currently experiencing an issue with displaying GIFs sent via Zoom’s Chat API. When GIFs are sent to either a channel or personal chat, the message field displays the following:

_"Jayesh Bagul sent you a GIF image. In order to view it, please upgrade to the latest version that supports GIFs:_ [Download Center for Zoom Apps and Plugins | Zoom](https://www.zoom.us/download) _"_

I have already ensured that both the Zoom client and the API client are updated to their latest versions, yet the GIFs remain inaccessible through the Zoom Chat API.

**Error**  
Despite using the latest Zoom client and API client (Postman), GIFs sent via the Zoom Chat API are not visible.

1. Can you confirm if the Zoom Chat API supports receiving GIFs and stickers?
2. If GIFs and stickers are supported, are there specific account types or configurations required to enable this functionality via the API?

**How To Reproduce**  
\*\*

 ![dc5d07b0-1f9a-492c-8dc3-d940571f4bd3](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/f/cf2991ea4a72916470b11952afe19813ef35ac5b.png)  
API Call Used:\*\*

```auto
curl --location 'https://api.zoom.us/v2/chat/users/jayesh.bagul@acaglobal.com/messages?to_channel=521a4f678ab34b0d895c66c275cabf5c&from=%202024-07-08T00%3A00%3A00Z&to=%202024-07-20T23%3A59%3A59Z&page_size=%2050&include_deleted_and_edited_message=%20True' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer TOKEN' \
--header 'Cookie: __cf_bm='

```

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 10, 2024, 7:25pm UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313/2 "2024-07-10T19:25:11Z")

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Hi @avdovyn  
Thanks for reaching out to the Zoom Developer forum!  
I do not think you can access GIFs and stickers via API, but let me double check and I will get back to you  
Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 12, 2024, 3:36pm UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313/3 "2024-07-12T15:36:21Z")

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Hi @avdovyn  
I am still looking into this issue!  
I will get back to you as soon as I have more information  
Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![avdovyn](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/avdovyn/32/61593_2.png) [@avdovyn](https://devforum.zoom.us/u/avdovyn)\
**Post date:** [July 12, 2024, 6:18pm UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313/4 "2024-07-12T18:18:09Z")

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Got it!  
Thank you Elisa.  
Appreciate your help!

Best,  
Alex

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 16, 2024, 3:38pm UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313/5 "2024-07-16T15:38:36Z")

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Hi @avdovyn  
It looks like this is an issue on our end. I will go ahead and report this to our Engineering team and will get you an update soon  
Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 20, 2025, 7:15am UTC](https://devforum.zoom.us/t/zoom-chat-api-issue-pulling-gifs/113313/6 "2025-07-20T07:15:10Z")

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Closed on July 20, 2025, 7:15am UTC

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