# Zoom chatbot messages API not reachable

**URL:** <https://devforum.zoom.us/t/zoom-chatbot-messages-api-not-reachable/54329>\
**Category:** API and Webhooks\
**Created:** [July 17, 2021, 10:36am UTC](https://devforum.zoom.us/t/zoom-chatbot-messages-api-not-reachable/54329 "2021-07-17T10:36:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ankitdhanna](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ankitdhanna/32/29262_2.png) [@ankitdhanna](https://devforum.zoom.us/u/ankitdhanna)\
**Post date:** [July 17, 2021, 10:36am UTC](https://devforum.zoom.us/t/zoom-chatbot-messages-api-not-reachable/54329/1 "2021-07-17T10:36:08Z")

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**Description**  
I am following this link to call API from java. It sometimes work but sometimes give connection timed out issue. [https://marketplace.zoom.us/docs/api-reference/zoom-api/chatbot-messages/sendchatbot](https://marketplace.zoom.us/docs/api-reference/zoom-api/chatbot-messages/sendchatbot)

**Error**  
please refer to the photo. I used Postman

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Chatbot.

**Which Endpoint/s?**

# im/chat/messages.

**Screenshots (If applicable)**  
see

 ![WhatsApp Image 2021-07-17 at 12.28.33](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/6/26e92f6882a8f4da87701aded43fafb0e417f729.jpeg)

**Additional context**  
Add any other context about the problem here.

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [July 19, 2021, 4:47pm UTC](https://devforum.zoom.us/t/zoom-chatbot-messages-api-not-reachable/54329/2 "2021-07-19T16:47:10Z")

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Hi @ankitdhanna,

Thanks for sharing this—it sounds like you’re receiving a 500 error occasionally, is that right?

If so, how often are you seeing this? Are you seeing a delay in the response from the API, or is it taking a long time? Please provide as much additional detail as possible.

Thank you!  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 19, 2021, 2:47am UTC](https://devforum.zoom.us/t/zoom-chatbot-messages-api-not-reachable/54329/3 "2021-08-19T02:47:48Z")

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