# Zoom Contact Center Web App Integration

**URL:** <https://devforum.zoom.us/t/zoom-contact-center-web-app-integration/129785>\
**Category:** API and Webhooks\
**Tags:** api, contact\_center\
**Created:** [March 12, 2025, 6:19pm UTC](https://devforum.zoom.us/t/zoom-contact-center-web-app-integration/129785 "2025-03-12T18:19:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Shivam1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shivam1/32/67902_2.png) [@Shivam1](https://devforum.zoom.us/u/Shivam1)\
**Post date:** [March 12, 2025, 6:19pm UTC](https://devforum.zoom.us/t/zoom-contact-center-web-app-integration/129785/1 "2025-03-12T18:19:46Z")

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### Zoom Contact Center Integration: Triggering Live Chat from Web App

**Description**  
I’m integrating Zoom Contact Center with my website and need a way to trigger live chat dynamically based on user actions.

**What I’ve Tried:**

1. **Web Chat SDK** – I can integrate the entry point, but once the chat starts, control shifts entirely to the SDK. This means I can’t track or trigger it from my site dynamically (e.g., based on which button was clicked).

**Issue:**  
I have multiple buttons on my site (each representing different skills). If I embed the chat SDK in multiple places, it doesn’t allow me to control which skill is used when launching the chat.

1. **Zoom Contact Center APIs** – I couldn’t find a direct API that allows triggering live chat.

**Question:**

- Is there a way to trigger live chat dynamically from my web app while retaining control over which skill is selected?
- Are there any workarounds (e.g., API calls, pre-chat customizations, or event listeners in the SDK) that could help?

Any guidance would be appreciated!

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 18, 2026, 4:21pm UTC](https://devforum.zoom.us/t/zoom-contact-center-web-app-integration/129785/3 "2026-03-18T16:21:19Z")

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Closed on March 18, 2026, 4:21pm UTC

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