# Zoom Contact Centre API - supported flows and user lists

**URL:** <https://devforum.zoom.us/t/zoom-contact-centre-api-supported-flows-and-user-lists/103724>\
**Category:** Contact Center\
**Created:** [February 13, 2024, 12:46am UTC](https://devforum.zoom.us/t/zoom-contact-centre-api-supported-flows-and-user-lists/103724 "2024-02-13T00:46:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![brad.close](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brad.close/32/52941_2.png) [@brad.close](https://devforum.zoom.us/u/brad.close)\
**Post date:** [February 13, 2024, 12:46am UTC](https://devforum.zoom.us/t/zoom-contact-centre-api-supported-flows-and-user-lists/103724/1 "2024-02-13T00:46:55Z")

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My team is working on an integration to support the Zoom Contact Centre API. We’ve encountered a few questions which I’m looking for assistance with.

_Question 1_  
We would be relying on the contact\_center.recording\_completed event to know when to retrieve recordings. I’m trying to understand what calls flows are and are not supported/covered by Contact Center API endpoints. For instance, does this webhook cover call queues, transfers, conference calls etc?

The best I could find was a single sentence under " Accessing and sharing call recordings" ([Accessing and sharing call recordings - Zoom Support](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433)) which states that only automatic recordings are kept for call queues (no ad-hoc recording?). So by extension, does that mean all other call scenarios are covered?

_Question 2_  
Let’s suppose that a Zoom customer (Business Inc.) has a single Zoom account for all their employees. Their employees fall into three broad groups:

- Group A are configured for Meeting recording.
- Group B are configured for Contact Centre recording.
- Group C are configured for both Meetings and Contact Centre recording.

The Meeting API has a “GET List Users” endpoint that returns a list of users on the account. The Contact Centre API does not appear to have the same endpoint.

My questions are:

- In the Contact Centre API, what is the equivalent API endpoint/call to the “GET List Users” endpoint found within the Meeting API?
- If we were to query the “GET List Users” endpoint from the Meeting API, this would presumably return all users in Group A. Would it also include all users in Groups B and C?
- From the information returned by the same endpoint, is there a way to distinguish which Group(s) a user belongs to?
- If the answer to the previous question is No, is there an endpoint/query available in any of Zoom’s API suite that would enable this?