# Zoom Error "Forbidden" when sending captions to API **URL:** \ **Category:** Meetings\ **Created:** [September 20, 2022, 4:13am UTC](https://devforum.zoom.us/t/zoom-error-forbidden-when-sending-captions-to-api/76221 "2022-09-20T04:13:38Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![alexfrench](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexfrench/32/32497_2.png) [@alexfrench](https://devforum.zoom.us/u/alexfrench)\ **Post date:** [September 20, 2022, 4:13am UTC](https://devforum.zoom.us/t/zoom-error-forbidden-when-sending-captions-to-api/76221/1 "2022-09-20T04:13:38Z")
Hi There is still a big problem with sending live captions to the API. Sometimes it works, sometimes we get Error 502 “Forbidden”. Sometimes it stops working after working for a time, other times it starts working after a few minutes or more of not working. For example, we restart our software with the same settings that previously worked and the captions will no longer appear - error 502 for every message sent to the API. We are certainly not the only ones having this problem and I can find support issues going back a number of years on this same issue. For the people who are relying on live captions to access a meeting or webinar, this is incredibly frustrating. Please could you fix it? Thanks. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 20, 2022, 11:04pm UTC](https://devforum.zoom.us/t/zoom-error-forbidden-when-sending-captions-to-api/76221/2 "2022-09-20T23:04:10Z")
Hi @alexfrench Thank you for reaching out to the Zoom Developer Forum, I am happy to help here! I will send you a private message so we can discuss this issue further and once I have more findings/information I will come back to this thread to update the community! Thanks, Elisa