# Zoom External SSO having issues in IOS and Android

**URL:** <https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295>\
**Category:** API and Webhooks\
**Created:** [August 16, 2020, 11:14am UTC](https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295 "2020-08-16T11:14:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![manoj.finesse](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@manoj.finesse](https://devforum.zoom.us/u/manoj.finesse)\
**Post date:** [August 16, 2020, 11:14am UTC](https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295/1 "2020-08-16T11:14:48Z")

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**Description**  
Zoom Meeting External SSO authentication is not working in IOS and Android

**Error**  
Have created the meeting using Zoom API with external SSO authentication option. Join meeting URL is working in Windows & MAC OS but it is not working in IOS & Android.

Below are issue that we are facing while try to join the meeting

**IOS issues:**

1. 

```
Prompts the user with message “Please register to join the webinar” while joining the meeting.

```

2. 

```
Meeting password is already embedded with join URL, Still asking the user to enter the password for joining the meeting.

```

**Android issues:**

1. 

```
  Prompts the user with message with message “Finish the registration to join the meeting” while joining the meeting.

```

2. 

```
  Not able to join the meeting, However user click’s the register button.

```

**Which App Type (JWT )?**  
JWT

**Which Endpoint/s?**

# /users/{userId}/meetings

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 18, 2020, 6:31pm UTC](https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295/2 "2020-08-18T18:31:05Z")

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Hey @manoj.finesse,

Are you able to reproduce this issue when setting the SSO settings via the [Zoom Web Portal](https://zoom.us/profile)?

Thanks,  
Tommy

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**Author:** ![manoj.finesse](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@manoj.finesse](https://devforum.zoom.us/u/manoj.finesse)\
**Post date:** [August 19, 2020, 5:32am UTC](https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295/3 "2020-08-19T05:32:32Z")

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Hello tommy,

I can able to reproduce the issue.

Actually the same meeting join URL is working in PC (Windows & MacOS) but not in IOS & Android.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 19, 2020, 9:22pm UTC](https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295/4 "2020-08-19T21:22:28Z")

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Hey @manoj.finesse,

I believe this to be a product related issue rather than an API issue. Can you please bring this up to [support.zoom.us](http://support.zoom.us)? They will be able to better assist.

-Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 19, 2020, 7:22am UTC](https://devforum.zoom.us/t/zoom-external-sso-having-issues-in-ios-and-android/27295/5 "2020-09-19T07:22:32Z")

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Closed on September 19, 2020, 7:22am UTC

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