# Zoom Fax API 403

**URL:** <https://devforum.zoom.us/t/zoom-fax-api-403/143949>\
**Category:** API and Webhooks\
**Tags:** phone, api\
**Created:** [June 2, 2026, 2:43am UTC](https://devforum.zoom.us/t/zoom-fax-api-403/143949 "2026-06-02T02:43:46Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![kenferg](https://avatars.discourse-cdn.com/v4/letter/k/d78d45/32.png) [@kenferg](https://devforum.zoom.us/u/kenferg)\
**Post date:** [June 2, 2026, 2:43am UTC](https://devforum.zoom.us/t/zoom-fax-api-403/143949/1 "2026-06-02T02:43:46Z")

</div>

**API Endpoint(s) and/or Zoom API Event(s)**  
_phone - fax (all endpoints)_

**Description**  
_I can successfully make requests to every API endpoint in the zoom phone API except for the fax endpoints. Every fax endpoint returns a 403._

**Error?**  
{“code”:403,“message”:“You do not have permission.”}

**How To Reproduce**  
_Steps to reproduce the behavior:_  
_1._

```auto
REQUEST: GET linkscantgohere/v2phone/fax/logs/{faxLogId}/file/{fileId} Authorization: Bearer jklje...{REDACTED}...

RESPONSE: 403 {"code":403,"message":"You do not have permission."}

```

_2. Server to Server_  
_3._ {“code”:403,“message”:“You do not have permission.”}

I opened a support ticket and they just said nope, you gotta go to the forums…

---

<div class="post-metadata">

**Author:** ![James3265166](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/james3265166/32/56979_2.png) [@James3265166](https://devforum.zoom.us/u/James3265166)\
**Post date:** [June 2, 2026, 5:11pm UTC](https://devforum.zoom.us/t/zoom-fax-api-403/143949/2 "2026-06-02T17:11:11Z")

</div>

Maybe you’re missing the specific granular scopes required for faxing or the feature hasn’t been enabled on the account level. I’d first go-to the zoom app marketplace dashboard , open settings , and make sure you have added the phone:read:fax , phone,write:fax or phone admin fax depending on my needs after adding these reinstall/ reauthorize the app to make sure it generates the new tokens with these new permissions . Another thing check if the zoom account or user role tied to the S2S app actually has the physical fax feature enabled nd configured in the zoom phone admin portal.

---

<div class="post-metadata">

**Author:** ![kenferg](https://avatars.discourse-cdn.com/v4/letter/k/d78d45/32.png) [@kenferg](https://devforum.zoom.us/u/kenferg)\
**Post date:** [June 3, 2026, 2:57am UTC](https://devforum.zoom.us/t/zoom-fax-api-403/143949/3 "2026-06-03T02:57:24Z")

</div>

I think I have the correct granular scopes, as per the docs. I have `phone:read:fax_log:admin`, `phone:read:list_fax_log:admin`, and `phone:read:fax_log:master` - There is no `phone:read:fax` or `phone:write:fax` without the 4th parameter.

---

<div class="post-metadata">

**Author:** ![James3265166](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/james3265166/32/56979_2.png) [@James3265166](https://devforum.zoom.us/u/James3265166)\
**Post date:** [June 3, 2026, 6:02pm UTC](https://devforum.zoom.us/t/zoom-fax-api-403/143949/4 "2026-06-03T18:02:51Z")

</div>

Try Checking the admin role configurations rather than the app.