# Zoom initialisation failed : internalErrorCode = 3024

**URL:** <https://devforum.zoom.us/t/zoom-initialisation-failed-internalerrorcode-3024/28421>\
**Category:** Meeting SDK\
**Created:** [August 28, 2020, 8:13am UTC](https://devforum.zoom.us/t/zoom-initialisation-failed-internalerrorcode-3024/28421 "2020-08-28T08:13:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![abhishekt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/abhishekt/32/27221_2.png) [@abhishekt](https://devforum.zoom.us/u/abhishekt)\
**Post date:** [August 28, 2020, 8:13am UTC](https://devforum.zoom.us/t/zoom-initialisation-failed-internalerrorcode-3024/28421/1 "2020-08-28T08:13:16Z")

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**Description**  
Users are facing issue while starting and joining the meeting since there is an error while initialisation of mobile SDK in android. This issue is persisting all of a sudden and users were able to start and join the meetings properly before. Kindly consider this as priority and let us know.

**Which version?**  
v5.0.24437.0708

**Screenshots**

 ![IMG-20200828-WA0013](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/4e5d0a2fca3af0cf13330a8363b80de2610d8e3d.jpeg)

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**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\
**Post date:** [August 28, 2020, 8:08pm UTC](https://devforum.zoom.us/t/zoom-initialisation-failed-internalerrorcode-3024/28421/2 "2020-08-28T20:08:52Z")

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Hi @abhishekt, thanks for the post.

This issue is related to your credentials (key & secret or JWT) being incorrect. Navigate to the marketplace and ensure you are using the credentials associated with an SDK app.

Thanks!

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<div class="post-metadata">

**Author:** ![amitkumarttn](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amitkumarttn/32/33785_2.png) [@amitkumarttn](https://devforum.zoom.us/u/amitkumarttn)\
**Post date:** [September 15, 2022, 10:16am UTC](https://devforum.zoom.us/t/zoom-initialisation-failed-internalerrorcode-3024/28421/3 "2022-09-15T10:16:59Z")

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Hi @jon.zoom I have double checked my (key & secret or jwt) all are correct. but the issue is stil there