# Zoom javascript sample app issue

**URL:** <https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678>\
**Category:** Web\
**Created:** [November 15, 2019, 1:35pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678 "2019-11-15T13:35:17Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 15, 2019, 1:35pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/1 "2019-11-15T13:35:17Z")

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Hello Zoom support team,

We are using one of the sample app provided here : [https://github.com/zoom/sample-app-web](https://github.com/zoom/sample-app-web)

While 2 user doing meeting on that code, in few minutes we got warning like : “Zoom is not able to use system audio device”

Also some time we got error like “The connection to wss://zoomhy33rwg.zoom.us/wc/media/763652600?type=v&cid=A941BE2B-B9FD-F926-8326-4048A11E99B8&mode=2 was interrupted while the page was loading.”

Then the video screen of each user get freeze and nothing work with enabling or disabling the video device permission.

On our app 100 user will do meeting on different different devices, If the above mentioned are server issue then can you please suggest the server requirement for making the meetings possible.

Thanks

Can you please provide solution to this issue.!

[Screenshot%20from%202019-11-15%2018-31-16|690x348](https://devforum.zoom.us/uploads/short-url/yLzue4C5enSSEcZ2ar3DIOYAxDI.png)

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 15, 2019, 5:41pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/2 "2019-11-15T17:41:46Z")

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Hey @kshitij.s,

May I ask what browser you are using?

Here are the browsers we support:

> **[Zoom Web Client](https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client#h_2da60ac7-455e-466f-85d1-974aa68f0703)**
>
> Overview
> The Zoom web client allows joining a Zoom meeting or webinar without downloading any plugins or software. However, the web client has limited features and functions best on Google Chrome. ...

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 16, 2019, 7:07am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/3 "2019-11-16T07:07:04Z")

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Hello Tommy

We are using Firefox 70.0.1 & chrome 70.0.3538.110 on ubuntu 16.04.

Please check

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 17, 2019, 8:49pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/4 "2019-11-17T20:49:46Z")

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Hey @kshitij.s ,

Thanks for providing the browser details.

The Web SDK does not support joining with computer audio on Firefox.

As for the other issues you are experiencing, please let me know what [Web SDK Version](https://www.npmjs.com/package/zoomus-jssdk) you are using, as well as the [CDN or Local](https://marketplace.zoom.us/docs/sdk/native-sdks/web/getting-started/integrate) method.

It would also help us investigate the issue if you shared your Web SDK code so we can reproduce and debug the issue.

Thanks,

Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 18, 2019, 8:13am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/7 "2019-11-18T08:13:28Z")

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Hello @tommy

I have also tested the latest “version”: “1.6.1” “CDN and Local” method at our end,  
They both are having the same issue we are facing on our live domain.

Please check all the comment I have made above.  
Thanks

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 18, 2019, 11:29pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/8 "2019-11-18T23:29:15Z")

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Hey @kshitij.s,

Thanks for providing your code and application.

I noticed when changing tabs in my browser and coming back to your app the video freezes. This is a known issue and we are working to fix it. (JIRA: DEVELOPERS-568)

We will notify you once our engineers have fixed this issue.

In the meantime please upgrade to the [latest version](https://devsupport.zoom.us/hc/en-us/sections/9220917097869-web), or as a work around, you could try embedding the Zoom Web Client in an iFrame on your site instead:

> [@Embed zoom video to a web server](https://devforum.zoom.us/t/embed-zoom-video-to-a-web-server/2882/25):
>
> Hey @Mindaugas, You could solve this by bypassing the meeting id and name input by using the following url as your iFrame src, which takes you right into the meeting, https://zoom.us/wc/{{ meetindID }}/join?prefer=1&un={{ base64Encoded Name }} Example \<iframe src="https://zoom.us/wc/{{ meetindID }}/join?prefer=1&un=TWluZGF1Z2Fz" sandbox="allow-forms allow-scripts" allow="microphone; camera; fullscreen"\>\</iframe\> Let me know if this helps! Thanks, Tommy

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 19, 2019, 6:46am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/9 "2019-11-19T06:46:14Z")

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Hello Tommy,

Thanks for providing reply over the issue.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 19, 2019, 7:41pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/10 "2019-11-19T19:41:11Z")

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Happy to help!

We will have the bug fix for the audio error on chrome in the 1.7 Web SDK release.

Keep an eye on our change log: [https://marketplace.zoom.us/docs/changelog](https://marketplace.zoom.us/docs/changelog)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 20, 2019, 7:09am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/11 "2019-11-20T07:09:45Z")

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Hello Tommy

Is there any specific date when the 1.7 version going live.

Thanks

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 20, 2019, 8:26pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/12 "2019-11-20T20:26:43Z")

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Hey @kshitij.s,

Next week, Nov 25th. Due note that release date is subject to change.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 21, 2019, 7:24am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/13 "2019-11-21T07:24:48Z")

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Hello Tommy.

Thanks for letting us know the date.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 21, 2019, 5:58pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/14 "2019-11-21T17:58:11Z")

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You are welcome! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 27, 2019, 3:59pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/15 "2019-11-27T15:59:15Z")

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Hello @tommy

There is no update on git code as you were saying that code will get a update on 25th nov.  
May I please know if there is any update you can provide regarding this issue.

Thanks

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 27, 2019, 5:59pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/16 "2019-11-27T17:59:06Z")

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Hey @kshitij.s,

The release has been rescheduled for Monday Dec 2nd.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 28, 2019, 7:02am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/17 "2019-11-28T07:02:00Z")

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Hello @tommy

Do we have the list of issue which are going to be fixed in next update of the git code.

Thanks

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [November 30, 2019, 7:20am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/18 "2019-11-30T07:20:31Z")

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@tommy

We are waiting on your response.

Thanks

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [December 2, 2019, 11:40am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/19 "2019-12-02T11:40:07Z")

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Hello @Tommy

We are waiting on the web sdk 1.7 update, as it is 2nd December as you told last time.  
Can you please update us regarding this one.

Thanks

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<div class="post-metadata">

**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [December 2, 2019, 8:02pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/20 "2019-12-02T20:02:44Z")

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Hi @kshitij.s,

Apologies on the delay our support was out for U.S. holidays. Here is the list of changes for 1.7.0 - [https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk).

Thanks

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 2, 2019, 9:12pm UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/21 "2019-12-02T21:12:15Z")

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Hey @kshitij.s,

Sorry for the delay, we are planning to release this tomorrow Dec 3rd.

Like Michael said, here are the planned release notes: [https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![kshitij.s](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kshitij.s/32/2042_2.png) [@kshitij.s](https://devforum.zoom.us/u/kshitij.s)\
**Post date:** [December 3, 2019, 7:01am UTC](https://devforum.zoom.us/t/zoom-javascript-sample-app-issue/6678/22 "2019-12-03T07:01:20Z")

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Hello @tommy

Okay, I will check the updated sdk when it get updated from you.

Thanks

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