# Zoom "Joining Fail" No Matter What We Try **URL:** \ **Category:** Web\ **Created:** [May 19, 2020, 6:28pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335 "2020-05-19T18:28:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![rahul2](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@rahul2](https://devforum.zoom.us/u/rahul2)\ **Post date:** [May 19, 2020, 6:28pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/1 "2020-05-19T18:28:24Z")
**Description** At least once a week now, all our clients and ourselves no matter what meeting ID we use, no matter what configuration, every type of account type, hundreds of different meetings and webinars really … all experience an error that looks like this (from Zoom’s own sample app, to confirm it’s not something wrong with our implementation): ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/e/ec8df9488ae7dec855dc5be8ac4c008f338b11ad.png) **Error** See screenshot above, and here’s the log output: ``` errorCode: 1 errorMessage: "Joining fail" method: "join" result: null status: false ``` **Which version?** All versions, 1.7.7, 1.7.6, 1.7.5 **Smartphone (please complete the following information):** - Every single device we try, mobile/desktop, Chrome/Firefox/Safari, everything. We can’t find a device that works, we don’t think this is device specific. **Additional context** We are losing customers every single week because of Zoom. We have sold hundreds of thousands of dollars of licenses for Zoom through our customers because we recommend the platform. This is absolutely horrendous and unacceptable, and it happens weekly. Even things like randomly disabling Q&A and more, just outrageous. We need some sort of an explanation about what is going on at Zoom, and we are actively working to migrate all our customers and future ones off Zoom but in the meantime we need this resolved. @tommy @michael_p.zoom Please don’t tell us to send you meeting IDs and you’ll investigate further, we’ve been down that so many times already. We need a real explanation, this is beyond frustrating. ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [May 19, 2020, 6:55pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/2 "2020-05-19T18:55:41Z")
Hi @rahul2, Can you provide the marketplace developer email & meeting IDs that are causing the error? We’ve noticed that majority of the errors comes from invalid Meeting/Webinar IDs or deleted ones. Thanks ---
**Author:** ![rahul2](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@rahul2](https://devforum.zoom.us/u/rahul2)\ **Post date:** [May 19, 2020, 7:11pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/3 "2020-05-19T19:11:31Z")
@michael_p.zoom I wish that was true, but we have generated so many new meeting and webinar IDs and we have at least a hundred different customers which were using the platform just fine but then at a moment’s notice for all of them (literally tens of thousands of attendees) the platform just wouldn’t connect any longer. This is something much deeper than any particular meeting or webinar IDs. I can’t even provide you with the meeting IDs causing the error, because there are hundreds of them. You can see one of many sample ones we tried in the screenshot I posted above. Sent you a direct message with the developer email. Thanks Michael ---
**Author:** ![rahul2](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@rahul2](https://devforum.zoom.us/u/rahul2)\ **Post date:** [May 19, 2020, 7:13pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/4 "2020-05-19T19:13:55Z")
Sorry, can’t figure out how to send you a direct message for some reason. How I can privately send you additional details? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 22, 2020, 9:55pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/5 "2020-05-22T21:55:26Z")
Hey @rahul2, Thanks for sending the issue to [developersupport@zoom.us](mailto:developersupport@zoom.us), we will assist you there. -Tommy ---
**Author:** ![ferdinando](https://avatars.discourse-cdn.com/v4/letter/f/dfb087/32.png) [@ferdinando](https://devforum.zoom.us/u/ferdinando)\ **Post date:** [May 26, 2020, 11:17am UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/6 "2020-05-26T11:17:08Z")
Same problem here. ZoomMtg.join fails with {method: “join”, status: false, result: null, errorMessage: “Joining fail”, errorCode: 1} ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 1, 2020, 9:39pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/7 "2020-06-01T21:39:46Z")
Hey @ferdinando, Please see my post here: > [@V1.7.4 Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again](https://devforum.zoom.us/t/v1-7-4-your-connection-has-timed-out-and-you-cannot-join-the-meeting-verify-your-network-connectivity-and-try-again/12114/40): > > Hey @sumit.cha20, Here are a few things to make sure of: Make sure you have a [Pro or higher Account](https://zoom.us/pricing). Make sure you are using a [JWT App type for the key and secret](https://marketplace.zoom.us/docs/guides/build/jwt-app). Make sure you are using a real live meeting ID. If those 3 things did not work, please email your [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature) to [developersupport@zoom.us](mailto:developersupport@zoom.us). Thanks, Tommy Thanks, Tommy ---
**Author:** ![jagathprasad0](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jagathprasad0/32/9575_2.png) [@jagathprasad0](https://devforum.zoom.us/u/jagathprasad0)\ **Post date:** [June 2, 2020, 5:52pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/8 "2020-06-02T17:52:55Z")
I have tried the with proper key, but it shows joining fail, my team expecting to integrate zoom ASAP, Please help me to complete the zoom integration. ![joining fail](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/6/6165bf28a67ae7725e2a8d984aa99cba72963944.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 8, 2020, 6:43pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/9 "2020-06-08T18:43:13Z")
Hey @jagathprasad0, How are you generating the [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature)? If you could, please send a GitHub repo with the issue so I can debug locally. Thanks, Tommy ---
**Author:** ![jagathprasad0](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jagathprasad0/32/9575_2.png) [@jagathprasad0](https://devforum.zoom.us/u/jagathprasad0)\ **Post date:** [June 9, 2020, 4:17pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/10 "2020-06-09T16:17:50Z")
Hi @tommy As per your request I have created a repository in that I have mentioned two types of generating the signature and init zoom meeting. for those two types , error I have added in the repository itself. Please help me I have to finish this issue ASAP. type 1 error. ![zoom integration issue.](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/77f6cbef3da2cc4c2a3d09178a470038ab5923de.png) type 2 error, in that please ignore the google api issue. ![type 2 error](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/ab05cc978b9aaa5f6f9e9734b819ee4d07c78f96.png) ---
**Author:** ![jagathprasad0](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jagathprasad0/32/9575_2.png) [@jagathprasad0](https://devforum.zoom.us/u/jagathprasad0)\ **Post date:** [June 11, 2020, 6:55pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/11 "2020-06-11T18:55:47Z")
Please update, I am waiting for your response. ---
**Author:** ![jagathprasad0](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jagathprasad0/32/9575_2.png) [@jagathprasad0](https://devforum.zoom.us/u/jagathprasad0)\ **Post date:** [June 12, 2020, 6:33pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/12 "2020-06-12T18:33:28Z")
@tommy please help me to fix this. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 17, 2020, 7:47pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/13 "2020-06-17T19:47:58Z")
Thanks @jagathprasad0, I will get back to you today after I test it. -Tommy ---
**Author:** ![jagathprasad0](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jagathprasad0/32/9575_2.png) [@jagathprasad0](https://devforum.zoom.us/u/jagathprasad0)\ **Post date:** [June 17, 2020, 10:28pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/15 "2020-06-17T22:28:02Z")
Thanks for your response. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 18, 2020, 4:57am UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/16 "2020-06-18T04:57:53Z")
Hey @jagathprasad0, Please also provide the code for generating the signature: I cannot get your app to work without this. Thanks, Tommy ---
**Author:** ![jagathprasad0](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jagathprasad0/32/9575_2.png) [@jagathprasad0](https://devforum.zoom.us/u/jagathprasad0)\ **Post date:** [June 18, 2020, 4:25pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/18 "2020-06-18T16:25:46Z")
@tommy, I have added the file already in the repository, Please update me.If anything required. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 22, 2020, 8:59pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/19 "2020-06-22T20:59:42Z")
Hey @jagathprasad0, I have replied to you via private message. Thanks, Tommy ---
**Author:** ![mohdahmed](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@mohdahmed](https://devforum.zoom.us/u/mohdahmed)\ **Post date:** [July 10, 2020, 6:34pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/20 "2020-07-10T18:34:51Z")
Hi, We are facing same issue of “Joining fail”. We also have multiple clients running with Meeting IDs and Passwords double checked multiple times. And, after a while the same meetings start to join without any change on our side. We are generating signature server side using sample code provided in documentation. Please help! Regards, Muhammad Ahmed ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 14, 2020, 9:48pm UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/21 "2020-07-14T21:48:01Z")
Hey @mohdahmed, Can you provide a [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature) for one of your meetings (can be a test meeting) that threw the “joining fail” error to [developersupport@zoom.us](mailto:developersupport@zoom.us)? Thanks, Tommy ---
**Author:** ![mohdahmed](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@mohdahmed](https://devforum.zoom.us/u/mohdahmed)\ **Post date:** [July 15, 2020, 10:42am UTC](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335/22 "2020-07-15T10:42:59Z")
Hi Tommy, Here is the signature of a meeting where we received Joining fail error. Thanks, Ahmed [Next page](https://devforum.zoom.us/t/zoom-joining-fail-no-matter-what-we-try/18335.md?page=2)