# Zoom JWT Token not working

**URL:** <https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487>\
**Category:** API and Webhooks\
**Created:** [April 10, 2020, 3:26am UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487 "2020-04-10T03:26:13Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![philip.steel](https://avatars.discourse-cdn.com/v4/letter/p/ac91a4/32.png) [@philip.steel](https://devforum.zoom.us/u/philip.steel)\
**Post date:** [April 10, 2020, 3:26am UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/1 "2020-04-10T03:26:13Z")

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Hi

I am generating a JWT Token from the App Marketplace for testing and using the Postman Template from Zoom.

I add the token on the Collections Authentication Page as a Bearer Token and then try calling the List Users command and get the following:

{  
“code”: 124,  
“message”: “Invalid access token.”  
}

I have also checked using Fiddler and the Authorization: Bearer is being sent.

I have also tried using the following C# Code and got the same result

var client = new RestClient(“[https://api.zoom.us/v2/users?status=active&page\_size=30&page\_number=1](https://api.zoom.us/v2/users?status=active&page_size=30&page_number=1)”);  
var request = new RestRequest(Method.GET);  
request.AddHeader(“content-type”, “application/json”);  
request.AddHeader(“authorization”, "Bearer ");  
IRestResponse response = client.Execute(request);

I have DeActivated and Activated the App quite a few times over the last 48 Hours with no change in result.

Can anyone let me know where I should go to from here

Phil

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 10, 2020, 9:16pm UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/2 "2020-04-10T21:16:02Z")

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Hey @philip.steel,

Can you share your account ID / # and I will manually reset it.

Thanks,  
Tommy

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**Author:** ![philip.steel](https://avatars.discourse-cdn.com/v4/letter/p/ac91a4/32.png) [@philip.steel](https://devforum.zoom.us/u/philip.steel)\
**Post date:** [April 10, 2020, 9:45pm UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/3 "2020-04-10T21:45:14Z")

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Hi Tommy. Direct Messaged you. Phil

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 11, 2020, 6:41am UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/4 "2020-04-11T06:41:55Z")

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Thanks Phil, we will get it fixed.

-Tommy

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**Author:** ![muhliswildan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/muhliswildan/32/7934_2.png) [@muhliswildan](https://devforum.zoom.us/u/muhliswildan)\
**Post date:** [June 29, 2020, 3:24am UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/5 "2020-06-29T03:24:03Z")

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Hi @tommy@philip.steel ,

I also encountered the same error using the provided postman collection.

Is there any update to resolve it?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 29, 2020, 9:39pm UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/6 "2020-06-29T21:39:28Z")

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Hey @muhliswildan,

How are you setting the authorization?

Please try regenerating your JWT Secret.

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:30pm UTC](https://devforum.zoom.us/t/zoom-jwt-token-not-working/12487/7 "2020-08-21T22:30:24Z")

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