# Zoom meeting cloud recordings Storage issue

**URL:** <https://devforum.zoom.us/t/zoom-meeting-cloud-recordings-storage-issue/82025>\
**Category:** Meeting SDK\
**Created:** [January 24, 2023, 2:21pm UTC](https://devforum.zoom.us/t/zoom-meeting-cloud-recordings-storage-issue/82025 "2023-01-24T14:21:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![teja.a](https://avatars.discourse-cdn.com/v4/letter/t/b9e5f3/32.png) [@teja.a](https://devforum.zoom.us/u/teja.a)\
**Post date:** [January 24, 2023, 2:21pm UTC](https://devforum.zoom.us/t/zoom-meeting-cloud-recordings-storage-issue/82025/1 "2023-01-24T14:21:21Z")

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Hi,  
We got the below highlighted message when recording the zoom cloud meeting using API “[https://api.zoom.us/v2/live\_meetings/86864047365/events”](https://api.zoom.us/v2/live_meetings/86864047365/events%E2%80%9D) and below is the body which was given to that API

{“method”:“recording.start”,“params”:{“contacts”:[{“email”:[2-9-49D61BA9@focalpointk12.net](mailto:2-9-49D61BA9@focalpointk12.net),“id”:“Ao8nwKGWQOORTdgT9pH–A”}],“invitee\_name”:“Ramisetty Venkata”,“phone\_number”: **null** ,“invite\_options”:{“require\_greeting”: **true** ,“require\_pressing\_one”: **true** },“call\_type”:“h323”,“device\_ip”: **null** }}

Even though we deleted cloud recordings for all meetings by using API “[https://api.zoom.us/v2/meetings/84649879100/recordings?action=delete”](https://api.zoom.us/v2/meetings/84649879100/recordings?action=delete%E2%80%9D)

{

**“code”: 3309,**

**“message”: “Not enough cloud storage available. Either purchase additional storage or delete cloud recordings to free up storage.”**

**}**

Please let me know why this issue is occurring and how to resolve.

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<div class="post-metadata">

**Author:** ![elaine.ku](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elaine.ku/32/40026_2.png) [@elaine.ku](https://devforum.zoom.us/u/elaine.ku)\
**Post date:** [January 24, 2023, 7:35pm UTC](https://devforum.zoom.us/t/zoom-meeting-cloud-recordings-storage-issue/82025/3 "2023-01-24T19:35:20Z")

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Hello @teja.a ,

We have a cloud recording storage limit for each licensed account. Please check for the limit based on the plan you purchased. [https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity](https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity)  
You’re able to delete some previous recordings to free up the storage or purchase additional storage.  
Thank you

Elaine

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<div class="post-metadata">

**Author:** ![teja.a](https://avatars.discourse-cdn.com/v4/letter/t/b9e5f3/32.png) [@teja.a](https://devforum.zoom.us/u/teja.a)\
**Post date:** [January 25, 2023, 4:49am UTC](https://devforum.zoom.us/t/zoom-meeting-cloud-recordings-storage-issue/82025/5 "2023-01-25T04:49:39Z")

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Hi Elaine,

We have already deleted the previous cloud recordings. Even though we got the below issue.

{

“code”: 3309,

“message”: “Not enough cloud storage available. Either purchase additional storage or delete cloud recordings to free up storage.”

}

Thanks,

Teja

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<div class="post-metadata">

**Author:** ![teja.a](https://avatars.discourse-cdn.com/v4/letter/t/b9e5f3/32.png) [@teja.a](https://devforum.zoom.us/u/teja.a)\
**Post date:** [February 7, 2023, 5:42am UTC](https://devforum.zoom.us/t/zoom-meeting-cloud-recordings-storage-issue/82025/6 "2023-02-07T05:42:34Z")

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Hi @elaine.ku ,

We have already deleted the previous cloud recordings. Even though we got the below issue.

{

“code”: 3309,

“message”: “Not enough cloud storage available. Either purchase additional storage or delete cloud recordings to free up storage.”

}

Thanks,

Teja