# Zoom + Office 365: Graph API and Domain Association Errors

**URL:** <https://devforum.zoom.us/t/zoom-office-365-graph-api-and-domain-association-errors/135596>\
**Category:** Zoom Apps\
**Created:** [July 23, 2025, 3:48pm UTC](https://devforum.zoom.us/t/zoom-office-365-graph-api-and-domain-association-errors/135596 "2025-07-23T15:48:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ricardoferraz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ricardoferraz/32/70369_2.png) [@ricardoferraz](https://devforum.zoom.us/u/ricardoferraz)\
**Post date:** [July 23, 2025, 3:48pm UTC](https://devforum.zoom.us/t/zoom-office-365-graph-api-and-domain-association-errors/135596/1 "2025-07-23T15:48:05Z")

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Hi community,

We’re trying to integrate Zoom with Office 365 for calendar and contacts sync. However, we’re running into these errors:

- _“Your account may not be compatible with the Microsoft Graph API”_
- _“Zoom association domain does not match O365 verification domain”_

This happens when selecting **API Graph** as the authorization method and using OAuth 2.0.

**Important clarification:**  
We are using a **Microsoft 365 account** (corporate tenant) – not a personal [Outlook.com](http://Outlook.com) or Hotmail account. The domain is verified and active in Azure AD.

**What we tested:**

- Integration works perfectly in a test tenant (Microsoft 365 tenant with minimal restrictions).
- The issue only occurs in the production tenant .
- Zoom is registered as an Enterprise Application in Azure AD.
- Admin consent has not been explicitly granted for Microsoft Graph API permissions.

**Question to the community:**  
Has anyone experienced a similar issue with Office 365 integration?  
What settings should we review in the Microsoft 365 Admin Center or Azure AD to allow Zoom to:

1. Access the Microsoft Graph API for calendars and contacts?
2. Pass the domain association check between Zoom and O365?

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<div class="post-metadata">

**Author:** ![expertswho](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/expertswho/32/60945_2.png) [@expertswho](https://devforum.zoom.us/u/expertswho)\
**Post date:** [July 29, 2025, 1:11pm UTC](https://devforum.zoom.us/t/zoom-office-365-graph-api-and-domain-association-errors/135596/2 "2025-07-29T13:11:19Z")

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hi @ricardoferraz ,

If you are using corpoarte tenant then please raise a support ticket, or refer back to your sales executive for help. If you are doing this on behalf of a coroprate then ask then to do this.

I am doubtfull that community members are going to have the experience to look at this.

Perosnally I have an office 365 account for one domain and I use this for email and the calandar with a graph api, but I dont have or need to make any changes for it to work.  
I had to get an account with microsoft office 365 directly, becuase none of the msexchange services worked with the graph api.  
My account is with [Fasthosts.com](http://Fasthosts.com), but they admin takes me directly into Microsoft.

all the best

John