# Zoom Phone API showing Error

**URL:** <https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129>\
**Category:** API and Webhooks\
**Created:** [October 31, 2024, 2:28pm UTC](https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129 "2024-10-31T14:28:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![emily.garner](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/emily.garner/32/62785_2.png) [@emily.garner](https://devforum.zoom.us/u/emily.garner)\
**Post date:** [October 31, 2024, 2:28pm UTC](https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129/1 "2024-10-31T14:28:36Z")

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**API Endpoint(s) and/or Zoom API Event(s)**  
API endpoint: /phone/call\_history

**Description**  
We have an hourly job that runs and has been running for a while now. It pulls all the call ID’s for the past hour, and then uses the same API endpoint to call each call ID to get more details on it. However, in the past few weeks we have experienced at least 3 calls where their call ID will show up when pulling call history for a specified period of time (the last hour), but when attempting to call the call\_history API with it’s specific call\_id, it states “Call log information was not found.” with a 404 code.

**Error?**  
“Call log information was not found.” with a 404 code.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 4, 2024, 4:32pm UTC](https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129/2 "2024-11-04T16:32:55Z")

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Hi @emily.garner  
thanks for reaching out to us!  
Do you happen to have any of these logs so we can take a closer look at this issue?

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**Author:** ![emily.garner](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/emily.garner/32/62785_2.png) [@emily.garner](https://devforum.zoom.us/u/emily.garner)\
**Post date:** [November 5, 2024, 1:57pm UTC](https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129/3 "2024-11-05T13:57:22Z")

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This is an example of call log id that will show up when pulling all call logs from that hour using the /phone/call\_history endpoint with the “from” and “to” parameters specified. But when we try to pull the ID’s specific information also using the /phone/call\_history endpoint, we get the error. Call ID: 20241021-d1e16fe7-504a-42ad-9a06-94f516c4a628

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 5, 2024, 4:08pm UTC](https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129/4 "2024-11-05T16:08:15Z")

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Hey @emily.garner  
I just sent you a DM, please follow up there

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 9, 2025, 7:44am UTC](https://devforum.zoom.us/t/zoom-phone-api-showing-error/120129/5 "2025-11-09T07:44:58Z")

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Closed on November 9, 2025, 7:44am UTC

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