# Zoom Phone Call Logs

**URL:** <https://devforum.zoom.us/t/zoom-phone-call-logs/139575>\
**Category:** API and Webhooks\
**Tags:** phone, webhooks, api\
**Created:** [December 12, 2025, 4:32pm UTC](https://devforum.zoom.us/t/zoom-phone-call-logs/139575 "2025-12-12T16:32:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Zachary.k](https://avatars.discourse-cdn.com/v4/letter/z/ce73a5/32.png) [@Zachary.k](https://devforum.zoom.us/u/Zachary.k)\
**Post date:** [December 12, 2025, 4:32pm UTC](https://devforum.zoom.us/t/zoom-phone-call-logs/139575/1 "2025-12-12T16:32:42Z")

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**API Endpoint(s) and/or Zoom API Event(s)**  
_Zoom phone webhooks: caller\_ended, callee\_ended_

**Description**  
_I am trying to figure out how to accurately tell who ends the call within a call log. I have tried using the caller\_ended and callee\_ended webhooks. The issue is those seem to only trigger when the callee or caller is within our organization. Meaning that if someone calls in and also hangs up, the webhook will not trigger._

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 15, 2025, 8:07pm UTC](https://devforum.zoom.us/t/zoom-phone-call-logs/139575/3 "2025-12-15T20:07:13Z")

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Hi @Zachary.k  
Thanks for reaching out to us and welcome to our Zoom Developer Forum!  
Allow me some time to reproduce this on my end and will get back to you with an update

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 16, 2025, 3:45pm UTC](https://devforum.zoom.us/t/zoom-phone-call-logs/139575/4 "2025-12-16T15:45:28Z")

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Hi @Zachary.k  
Thanks for your patience here.  
I did some testing on my end and found interesting edge cases. Allow me to escalate this with Engineering team and I will get back to you with an update. ( ZSEE-189352 internal ticket number for reference)

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 22, 2025, 7:05pm UTC](https://devforum.zoom.us/t/zoom-phone-call-logs/139575/5 "2025-12-22T19:05:17Z")

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Hi @Zachary.k  
Thanks for your patience here.  
I was able to get some feedback from our Engineering team who confirmed that these webhooks are not applicable to external numbers.

According to the documentation, these events are only applicable to Zoom Phone numbers onthe same account, or a user of your app (the user of the app from which these webhook events are subscribed).

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 29, 2025, 1:22pm UTC](https://devforum.zoom.us/t/zoom-phone-call-logs/139575/6 "2025-12-29T13:22:51Z")

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Closed on December 29, 2025, 1:22pm UTC

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