# Zoom Phone: Change User Extension by API **URL:** \ **Category:** Phone\ **Created:** [March 3, 2022, 2:07pm UTC](https://devforum.zoom.us/t/zoom-phone-change-user-extension-by-api/65174 "2022-03-03T14:07:46Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![dupination](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dupination/32/35614_2.png) [@dupination](https://devforum.zoom.us/u/dupination)\ **Post date:** [March 3, 2022, 2:07pm UTC](https://devforum.zoom.us/t/zoom-phone-change-user-extension-by-api/65174/1 "2022-03-03T14:07:46Z")
I am trying to use the API to update a zoom phone user’s extension. In this API [Zoom Phone API | Zoom Developer Docs](https://marketplace.zoom.us/docs/api-reference/phone/methods/#operation/updateUserProfile) Under Users → Update user’s profile → extension\_number When I try to update the extension it gives an error code back of 200. The response message is blank and the value does not get updated. I also tried updating other fields in the user profile and they will not update either. I can not get it to return any other response code other then 200. Can anyone see if you can duplicate this issue on your side? I am using Python 3 and pyjwt request. This is my code: def changeExtension(email, extension): id = getUserID(email) if id: settings = {‘extension\_number’: extension} url = ‘[https://api.zoom.us/v2/phones/users/](https://api.zoom.us/v2/phones/users/)’ + id r = requests.patch(url, headers=API\_HEADERS, data=json.dumps(settings)) Thanks! ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [March 4, 2022, 10:09pm UTC](https://devforum.zoom.us/t/zoom-phone-change-user-extension-by-api/65174/2 "2022-03-04T22:09:34Z")
Hi @dupination I just tried out the API endpoint and was able to make the change. Here is my question to you: 1. Does it work when you try making the operation from Postman? 2. If No, then What token are you using to make the API call (JWT / OAuth), sometimes JWT token dosen’t work right with Zoom Phone APIs? Here is a sample request that worked for me: ```auto import requests import json url = "https://api.zoom.us/v2/phone/users/userID" payload = json.dumps({ "extension_number": "981" }) headers = { 'Authorization': 'Bearer Token', 'Content-Type': 'application/json' } response = requests.request("PATCH", url, headers=headers, data=payload) print(response.text) ``` ---
**Author:** ![dupination](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dupination/32/35614_2.png) [@dupination](https://devforum.zoom.us/u/dupination)\ **Post date:** [March 7, 2022, 6:22pm UTC](https://devforum.zoom.us/t/zoom-phone-change-user-extension-by-api/65174/3 "2022-03-07T18:22:28Z")
Hey @ojus.zoom Thanks for taking a look and the code snip. To answer your questions: 1. No 2. I am using JWT. Our use case for using the API is to maintain and provision our users for Zoom Phone migration. After reading the OAuth documentation, I don’t believe it fits our needs since we just need system access. Are you able to try using a JWT token to modify the extension of a user? Here is my code: ```auto #!/usr/bin/env python3 # provision_zoom_phone_users.py # API # Zoom: https://marketplace.zoom.us/docs/api-reference/phone/methods import math from textwrap import indent from unittest.mock import patch from wsgiref.util import setup_testing_defaults from requests import get import jwt import requests import json import urllib3 from time import time urllib3.disable_warnings(urllib3.exceptions.InsecureRequestWarning) # TEST API key and API secret API_KEY = 'YOUR_KEY' API_SEC = 'YOUR_SEC' # GLOBALS LIMIT = 300 NEXT_TOKEN = '' ############################################# def main_request(baseurl, parm_name1, parm_value1, parm_name2, parm_value2): parameters = { parm_name1: parm_value1, parm_name2: parm_value2 } data = requests.get(baseurl, headers=API_HEADERS, params=parameters, verify=False).json() global NEXT_TOKEN NEXT_TOKEN = data['next_page_token'] return data def parse_json(response, field_name, dict_name): datalist = [] for item in response[dict_name]: if field_name in item: item_list = { 'id': item['id'], field_name: item[field_name] } datalist.append(item_list) return datalist def get_pages(response): return math.ceil(response['total_records']/LIMIT) def getZoomToken(): # Generate a token # using the pyjwt library token = jwt.encode({'iss': API_KEY, 'exp': time() + 5000},API_SEC,algorithm='HS256') headers = {'authorization': 'Bearer %s' % token,'content-type': 'application/json'} return headers def getAllIDs(url, field, dict_name): parsed_data = [] global NEXT_TOKEN # First call to get page numbers then reset page token NEXT_TOKEN = '' data = main_request(url, '', '', 'next_page_token', NEXT_TOKEN) NEXT_TOKEN = '' for x in range(1,get_pages(data)+1): parsed_data.extend( parse_json( main_request(url, '', '', 'next_page_token', NEXT_TOKEN), field, dict_name )) return parsed_data ############################################# def getAllUserIDs(): return getAllIDs("https://api.zoom.us/v2/users?page_size="+str(LIMIT), 'email', 'users') def getUserID(email): for i in USER_IDS: if i['email'] == email: return i['id'] def changeExtension(email, extension): id = getUserID(email) if id: settings = {'extension_number': extension} API_PATCH_URL = 'https://api.zoom.us/v2/phones/users/' + id r = requests.post(API_PATCH_URL, headers=API_HEADERS, data=json.dumps(settings)) print(r.status_code) print(r.text) API_HEADERS = getZoomToken() USER_IDS = getAllUserIDs() changeExtension("YOUR_EMAIL", '96666') ``` Thanks in advance! Ryan