# Zoom phone recording issue

**URL:** <https://devforum.zoom.us/t/zoom-phone-recording-issue/76846>\
**Category:** Phone\
**Created:** [October 3, 2022, 7:56am UTC](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846 "2022-10-03T07:56:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kobe.xiong](https://avatars.discourse-cdn.com/v4/letter/k/b782af/32.png) [@kobe.xiong](https://devforum.zoom.us/u/kobe.xiong)\
**Post date:** [October 3, 2022, 7:56am UTC](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846/1 "2022-10-03T07:56:11Z")

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Hi,

Our CRM system currently uses Zoom API to receive zoom calling history. And we will receive those messages (phone.caller\_ended, phone.caller\_connected, phone.recording\_completed). But some calls miss this message(phone.recording\_completed). Can you help us to resolve it?

For example:

18/09/2022 From: 戴喆（zhe.dai@wukongsch.com）098704422 to: +43 6606623228

We did not receive this call phone.recording\_completed message. Please check the attachment.

Best Regards,

Kobe Xiong

Wukong IT Support

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 3, 2022, 6:39pm UTC](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846/3 "2022-10-03T18:39:45Z")

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Hi @kobe.xiong  
Thanks for reaching out to the Zoom Developer Forum and welcome to our community, I am happy to help here!

I do not see the attachment that you mentioned.  
Also, what type of app are you working with?

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**Author:** ![kobe.xiong](https://avatars.discourse-cdn.com/v4/letter/k/b782af/32.png) [@kobe.xiong](https://devforum.zoom.us/u/kobe.xiong)\
**Post date:** [October 5, 2022, 9:12am UTC](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846/4 "2022-10-05T09:12:23Z")

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Hi @elisa.zoom

Thanks for your reply. We use the Zoom client app. And I failed to add these two pictures to this post (notices that “Sorry, you can’t embed media items in a post.”). How to attach the attachment to this reply?

Best Regards,  
Kobe Xiong

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 5, 2022, 2:13pm UTC](https://devforum.zoom.us/t/zoom-phone-recording-issue/76846/5 "2022-10-05T14:13:52Z")

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Hi @kobe.xiong  
I will send you a private message and I will take it from there.  
Best  
Elisa