# Zoom Phone Webhook Voicemail **URL:** \ **Category:** API and Webhooks\ **Created:** [September 18, 2024, 5:10pm UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692 "2024-09-18T17:10:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![john17](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@john17](https://devforum.zoom.us/u/john17)\ **Post date:** [September 18, 2024, 5:10pm UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/1 "2024-09-18T17:10:41Z")
For [phone.callee\_ended] and [phone.caller\_ended] events, I was testing the event trigger and noticed even though the call went to voicemail, the **handup\_result** field shows “Call Connected” instead of “Voicemail”. The documentation says the handup\_result field should display either “Call Connected”, “Call Canceled”, and “Voicemail”. Any idea how the Voicemail handup\_result value works? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 24, 2024, 3:42am UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/3 "2024-09-24T03:42:38Z")
Hi @john17 , let me look into this internally. > [@john17](#): > > For [phone.callee\_ended] and [phone.caller\_ended] events, I was testing the event trigger and noticed even though the call went to voicemail, the **handup\_result** field shows “Call Connected” instead of “Voicemail”. Every test you did resulted this way? ---
**Author:** ![john17](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@john17](https://devforum.zoom.us/u/john17)\ **Post date:** [September 25, 2024, 12:54am UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/4 "2024-09-25T00:54:50Z")
Hi Gianni, Thank you for replying to this thread. I only got the result of either “Call Connected” or “Call Cancelled” on my tests but never got the “Voicemail” result even when a voicemail has been performed. ---
**Author:** ![mfundo.booi](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mfundo.booi/32/61535_2.png) [@mfundo.booi](https://devforum.zoom.us/u/mfundo.booi)\ **Post date:** [September 25, 2024, 2:02pm UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/5 "2024-09-25T14:02:35Z")
hI @gianni.zoom can you please help with zoom calls api as I want the calls data for my company. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 25, 2024, 6:40pm UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/6 "2024-09-25T18:40:09Z")
HI @john17 can you please confirm the voicemail feature settings are fully accounted for? > **[Managing voicemail messages](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068876)** > > If you have Zoom Phone activated on your account, you can play, delete, and save voicemail messages left ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 25, 2024, 6:40pm UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/7 "2024-09-25T18:40:38Z")
Hi @mfundo.booi can you please start a new post? This is not related to the original topic 🙂 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [September 29, 2025, 10:16am UTC](https://devforum.zoom.us/t/zoom-phone-webhook-voicemail/117692/8 "2025-09-29T10:16:55Z")
Closed on September 29, 2025, 10:16am UTC This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.