# Zoom Recording Error 3,301

**URL:** <https://devforum.zoom.us/t/zoom-recording-error-3-301/36954>\
**Category:** Web\
**Created:** [November 25, 2020, 11:46pm UTC](https://devforum.zoom.us/t/zoom-recording-error-3-301/36954 "2020-11-25T23:46:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![appiniumnat](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/appiniumnat/32/8220_2.png) [@appiniumnat](https://devforum.zoom.us/u/appiniumnat)\
**Post date:** [November 25, 2020, 11:46pm UTC](https://devforum.zoom.us/t/zoom-recording-error-3-301/36954/1 "2020-11-25T23:46:27Z")

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Please Help!

**Description**  
I have recorded 2 meetings today (814 8733 3584 and 871 8149 4374) and received the email notifications saying the recordings were processed, but when I go to view them or download them, I get an error advising they’re not available.

**Error**  
My Recordings from today are saying either:  
“Prompt This recording does not exist.”  
“This recording does not exist. (3,301)”

**Which version?**  
Desktop 5.43  
Trying to view recordings using Chrome Browser 86.0.4240.198

**To Reproduce**  
Steps to reproduce the behavior:

1. Go to My Recordings
2. Click on Meeting (either 814 8733 3584 or 871 8149 4374)
3. See error

**Screenshots**  
“Prompt This recording does not exist.” ([https://screenrec.com/share/v5haM8lGyq](https://screenrec.com/share/v5haM8lGyq))  
“This recording does not exist. (3,301)” ([https://screenrec.com/share/hRzctAKe0P](https://screenrec.com/share/hRzctAKe0P))

**Device:**

- Device: HP Laptop
- OS: Windows 10
- Version: 1909
- Browser: Chrome Browser v86.0.4240.198

These are fairly crucial client recordings that I need to share by end of day today, so it would be really helpful if the issue could be resolved.

Cheers, Nat

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**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\
**Post date:** [November 26, 2020, 9:23am UTC](https://devforum.zoom.us/t/zoom-recording-error-3-301/36954/2 "2020-11-26T09:23:41Z")

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Hi @appiniumnat,

There is currently a known fault with some of Zoom’s services such as the Cloud Recording Service.

> **Issues displaying live meeting information in Dashboard and Reports**  
> We have identified an issue causing users to experience issues displaying live meeting information. We will continue to provide updates as we have them.  
> A subset of customers may also be experiencing issues accessing Webinar Registrations links and may see a delay in accessing information in dashboards and reports, as well delays in access to cloud recording links.  
> This incident affects: Zoom Website (Zoom Dashboard & Reporting, Web Portal), Zoom Developer Platform (Webhooks), and Cloud Recording.

Please see **[https://status.zoom.us/](https://status.zoom.us/)** for updates.

Thanks,  
Alex

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 30, 2020, 10:38pm UTC](https://devforum.zoom.us/t/zoom-recording-error-3-301/36954/3 "2020-11-30T22:38:39Z")

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Hey @appiniumnat,

Your recording should be accessible now. The issue @alexmayo, stated earlier is now resolved:

> **[Issues displaying live meeting information in Dashboard and Reports](https://status.zoom.us/incidents/khqyxx9k848z)**

Please let us know if you continue to see the issue.

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 31, 2020, 8:38am UTC](https://devforum.zoom.us/t/zoom-recording-error-3-301/36954/4 "2020-12-31T08:38:55Z")

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