# Zoom room controls

**URL:** <https://devforum.zoom.us/t/zoom-room-controls/121164>\
**Category:** API and Webhooks\
**Created:** [November 19, 2024, 5:03pm UTC](https://devforum.zoom.us/t/zoom-room-controls/121164 "2024-11-19T17:03:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![diogo.galvao](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/diogo.galvao/32/64965_2.png) [@diogo.galvao](https://devforum.zoom.us/u/diogo.galvao)\
**Post date:** [November 19, 2024, 5:03pm UTC](https://devforum.zoom.us/t/zoom-room-controls/121164/1 "2024-11-19T17:03:55Z")

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**ZOOM ROOM CONTROLS**

Hello, I’m experiencing an issue connecting to any device on Zoom Room Controls, including the TV and transmission equipment (Neat or Yealink).

At any moment, I receive a “connection error” message. The device IPs are correct, and the configuration JSON is properly set up.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [November 19, 2024, 8:57pm UTC](https://devforum.zoom.us/t/zoom-room-controls/121164/2 "2024-11-19T20:57:35Z")

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Hi @diogo.galvao did you reach out to Zoom Support? [Getting Help from Zoom Support | Contact Us](https://support.zoom.com/hc/en/contact?id=contact_us)

They can help with device support.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 23, 2025, 12:34pm UTC](https://devforum.zoom.us/t/zoom-room-controls/121164/3 "2025-11-23T12:34:30Z")

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