# Zoom Salesforce Integration

**URL:** <https://devforum.zoom.us/t/zoom-salesforce-integration/19908>\
**Category:** API and Webhooks\
**Created:** [June 2, 2020, 3:47am UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908 "2020-06-02T03:47:07Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![RamaJ](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@RamaJ](https://devforum.zoom.us/u/RamaJ)\
**Post date:** [June 2, 2020, 3:47am UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908/1 "2020-06-02T03:47:07Z")

</div>

Hi,

I have installed Zoom Managed package in one of my salesforce sandbox. I have got API key and secret from zoom admin and have configured the same in Zoom-Config in Salesforce. This allows me to schedule a zoom meeting from Salesforce.

However, I need to integrate zoom webinar with Salesforce. When i try to authorize zoom, by clicking authoise button, I get following error.

 ![error](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/865fe8bca5be04b6503d5106a688eb9cbe11f3e3.png)

Can you please tell what permissions need to be turned on my zoom admin?

Thanks

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 4, 2020, 8:15pm UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908/2 "2020-06-04T20:15:07Z")

</div>

Hey @RamaJ,

You must either be a Zoom account admin or owner to install account level apps, or have the proper permissions. You can check the permissions you need here: [https://marketplace.zoom.us/apphelp/c8ZcoziZQoaFPE8x6INBag](https://marketplace.zoom.us/apphelp/c8ZcoziZQoaFPE8x6INBag)

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![RamaJ](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@RamaJ](https://devforum.zoom.us/u/RamaJ)\
**Post date:** [June 7, 2020, 2:31pm UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908/3 "2020-06-07T14:31:53Z")

</div>

Hi @tommy,

Thank you for your response.

I have few more questions.

I need to integrate Salesforce with zoom. With help of our organisation’s zoom admin, I could authorize access after clicking Authorize button in Zoom\_config in salesforce. Our organization is a big organization and after I integrated zoom with Salesforce, all Org’s webinars started getting populated in Salesforce-Zoom\_Webinar object. Our zoom admin explained that zoom has got only two permissions “View all” or “none”. i.e. if I need to get webinar data in salesforce for an Organization’s Zoom account, I cannot filter it based on different departments of organization.

e.g.

My organization has got three departments .I want only department #1 's webinars in salesforce, not all. How can i control that?

Also, where can get I detailed Zoom-Salesforce documentation. I found incomplete documentation. e.g  
[https://zoomappdocs.zoom.us/salesforce/install-and-configure/object-customization/other](https://zoomappdocs.zoom.us/salesforce/install-and-configure/object-customization/other) . This page looks incomplete.

Thanks

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 11, 2020, 6:10pm UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908/4 "2020-06-11T18:10:52Z")

</div>

Hey @RamaJ,

The Salesforce integration cannot filter based on department (subset of Zoom users in one account). May I ask your account # to see if there is another solution?

Here is the Zoom Salesforce App docs: [https://zoomappdocs.zoom.us/salesforce](https://zoomappdocs.zoom.us/salesforce)

I will see if the “Other” page is missing any information.

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![andrew.parrish](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/andrew.parrish/32/12231_2.png) [@andrew.parrish](https://devforum.zoom.us/u/andrew.parrish)\
**Post date:** [August 11, 2020, 12:51pm UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908/5 "2020-08-11T12:51:51Z")

</div>

Is there any talk at Zoom about the possibility of building out the Salesforce integration to have the same behavior with managing meeting registrations along with webinars? Or is there a way to change the app to do meetings instead of webinars? Because of the Pandemic we live out of Zoom meetings with our constituents and are constantly having people register for meetings. It is very rare that we leverage the webinars side of the platform.

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 11, 2020, 5:54pm UTC](https://devforum.zoom.us/t/zoom-salesforce-integration/19908/6 "2020-08-11T17:54:00Z")

</div>

Hey @andrew.parrish,

Thanks for the insight! If you could, please add this as a feature request here: #feature-requests

-Tommy
