# Zoom sdk initialization failed error

**URL:** <https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227>\
**Category:** Android\
**Created:** [August 2, 2026, 7:03pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227 "2026-08-02T19:03:21Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![siddiqueaslam](https://avatars.discourse-cdn.com/v4/letter/s/898d66/32.png) [@siddiqueaslam](https://devforum.zoom.us/u/siddiqueaslam)\
**Post date:** [August 2, 2026, 7:03pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227/1 "2026-08-02T19:03:21Z")

</div>

**Subject: SDK Init Error 5 / InternalErrorCode 124 — Account-Level Issue**

Hello @chunsiong.zoom @yoon.conner

Our Android app suddenly stopped working today (August 2, 2026). We are getting:  
`errorCode=5, internalErrorCode=124` on `onZoomSDKInitializeResult`

- SDK Version: 5.17.10
- JWT is valid, SDK Key and Secret are correct and unchanged
- No code changes were made on our side
- App Package: `com.app.rainbow.live.android`
- SDK App Client ID: cwHQn6mhQCabW3xRL1HQ\_A

Based on previous forum posts (ZSEE-120784), this appears to be a backend account-level issue that requires a fix on Zoom’s side. Could you please investigate and apply a fix to our account?

---

<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [August 3, 2026, 2:13am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227/2 "2026-08-03T02:13:51Z")

</div>

@siddiqueaslam I need your signature and SDK logs to be sure.

---

<div class="post-metadata">

**Author:** ![siddiqueaslam](https://avatars.discourse-cdn.com/v4/letter/s/898d66/32.png) [@siddiqueaslam](https://devforum.zoom.us/u/siddiqueaslam)\
**Post date:** [August 3, 2026, 8:15am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227/3 "2026-08-03T08:15:17Z")

</div>

Hi @chunsiong.zoom, thank you for the response.

Here is my signature (JWT): eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBLZXkiOiJjd0hRbjZtaFFDYWJXM3hSTDFIUV9BIiwiaWF0IjoxNzg1NzQzNjU5LCJleHAiOjE3ODU4MzAzNTksInRva2VuRXhwIjoxNzg1ODMwMzU5fQ.IJ1HPKcRGwqkyRthvlQhsjHbULbaaPvsehx-wLSzaRk

Additional details:

JWT appKey: cwHQn6mhQCabW3xRL1HQ\_A

JWT iat: 1785743659 (Mon Aug 03 12:54 UTC+5 2026)

JWT exp: 1785830359 (Tue Aug 04 12:59 UTC+5 2026)

SDK version: 5.17.10

Device: Android TV (Android 11)

App was working perfectly until August 2, 2026 with zero code changes

---

<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [August 3, 2026, 1:57pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227/4 "2026-08-03T13:57:52Z")

</div>

> [@siddiqueaslam](#):
>
> cwHQn6mhQCabW3xRL1HQ\_A

@siddiqueaslam

i’ll PM you, i will need your SDK logs

---

<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [August 4, 2026, 2:12am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227/5 "2026-08-04T02:12:09Z")

</div>

@siddiqueaslam can you recheck your signature and the secret which you are signing it with? It might be signed with the wrong key.

---

<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [August 4, 2026, 11:46am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failed-error/145227/6 "2026-08-04T11:46:11Z")

</div>

@siddiqueaslam raising this to investigate further, give me 2-3 days to get a response

ZSEE-210355