# Zoom SDK Initialization failure **URL:** \ **Category:** Android\ **Created:** [April 5, 2020, 7:36am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239 "2020-04-05T07:36:10Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![marimuthu.g](https://avatars.discourse-cdn.com/v4/letter/m/da6949/32.png) [@marimuthu.g](https://devforum.zoom.us/u/marimuthu.g)\ **Post date:** [April 5, 2020, 7:36am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/1 "2020-04-05T07:36:10Z")
I have given my SDK Key & SDK secret correctly, But every time it throws an error message as onZoomSDKInitializeResult, errorCode=2, internalErrorCode=3023 ---
**Author:** ![ar3396](https://avatars.discourse-cdn.com/v4/letter/a/e47c2d/32.png) [@ar3396](https://devforum.zoom.us/u/ar3396)\ **Post date:** [April 6, 2020, 10:50pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/2 "2020-04-06T22:50:03Z")
I have a very similar issue on iOS. When trying to initialize the SDK, the app crashes because of a NIL URL somewhere. I have provided all the parameters needed for initialization: Log output: \*\*\* -[NSBundle initWithURL:]: nil URL argument ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [April 6, 2020, 11:01pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/3 "2020-04-06T23:01:10Z")
Hi [marimuthu.g](https://devforum.zoom.us/u/marimuthu.g), Thanks for using Zoom SDK. The error code 3023 means the SDK key & secret are invalid. Are you getting this error from our demo app or from your own project? In our demo app, the default parameter passed to the initParam is JWT token instead of SDK key & secret, please don’t forget to change that, otherwise, even if you storing the correct key & secret in Constant.java, the credential that is passed to initParam will be the invalid JWT token, which results in error 3023. If that is not the case, could you provide the SDK version you are using, the steps to reproduce this with our demo app? Thanks! ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [April 6, 2020, 11:02pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/4 "2020-04-06T23:02:41Z")
Hi [ar3396](https://devforum.zoom.us/u/ar3396), Thanks for using Zoom SDK. What is the SDK version you are using? Are you facing this issue with our demo app or your own project? Could you provide the steps to reproduce this with our demo app? Thanks! ---
**Author:** ![marimuthu.g](https://avatars.discourse-cdn.com/v4/letter/m/da6949/32.png) [@marimuthu.g](https://devforum.zoom.us/u/marimuthu.g)\ **Post date:** [April 8, 2020, 6:00pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/5 "2020-04-08T18:00:21Z")
Hi, SDK Version Used: v4.6.15801.0403 Check with demo app. In AuthConstants. File, I given the valid SDK key & Secret key public final static String SDK\_KEY = “9zSu\*\*\*\*\*\*\*\*\*\*erA”; public final static String SDK\_SECRET = “qI69\*\*\*\*\*\*\*\*\*\*\*\*\*\*smn2Z”; For zoom sdk initialization ZoomSDKInitParams initParams = new ZoomSDKInitParams(); initParams.appKey = AuthConstants.SDK\_KEY; initParams.appSecret = AuthConstants.SDK\_SECRET; initParams.enableLog = true; initParams.logSize = 50; initParams.domain=AuthConstants.WEB\_DOMAIN; initParams.videoRawDataMemoryMode = ZoomSDKRawDataMemoryMode.ZoomSDKRawDataMemoryModeStack; mZoomSDK.initialize(context, this, initParams); Then i run the demo application. Still the same error occur. **InitAuthSDKHelper: onZoomSDKInitializeResult, errorCode=2, internalErrorCode=3023** Kindly provide an solution. ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [April 9, 2020, 5:32am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/6 "2020-04-09T05:32:40Z")
Hi [marimuthu.g](https://devforum.zoom.us/u/marimuthu.g), Thanks for the reply and the info. Could you try to deactivate the SDK app on Marketplace and then re-activate it again and see if it helps? Thanks! ---
**Author:** ![marimuthu.g](https://avatars.discourse-cdn.com/v4/letter/m/da6949/32.png) [@marimuthu.g](https://devforum.zoom.us/u/marimuthu.g)\ **Post date:** [April 9, 2020, 8:07am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/7 "2020-04-09T08:07:24Z")
Hi, Tried but still the same issue is there… Tried with regenerate a secret key also. But still throws an error “InitAuthSDKHelper: onZoomSDKInitializeResult, errorCode=2, internalErrorCode=3023” : ![Screenshot 2020-04-09 at 1.35.14 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/bdbbba55198960e7d7a737dbe33ca95c33e43a61.png) ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [April 10, 2020, 4:41am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/8 "2020-04-10T04:41:54Z")
Hi [marimuthu.g](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/7), Thanks for the reply. Let me contact you shortly. Thanks! ---
**Author:** ![ruchikasolanki1999](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ruchikasolanki1999/32/8032_2.png) [@ruchikasolanki1999](https://devforum.zoom.us/u/ruchikasolanki1999)\ **Post date:** [May 8, 2020, 3:48pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/9 "2020-05-08T15:48:21Z")
Hi, @marimuthu.g Is your issues resolved? I am also getting same error. ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [May 9, 2020, 1:56am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/10 "2020-05-09T01:56:26Z")
Hi [ruchikasolanki1999](https://devforum.zoom.us/u/ruchikasolanki1999), Thanks for using Zoom SDK. Could you have a try to regenerate your SDK secret on Marketplace and see if that helps? If not, please let me know. Thanks! ---
**Author:** ![santoshu](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@santoshu](https://devforum.zoom.us/u/santoshu)\ **Post date:** [May 18, 2020, 10:49am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/11 "2020-05-18T10:49:41Z")
Hi @carson.zoom I am also facing the same issue and I tried regenerating the SDK secret on Market Place and also tried deactivating & reactivate it again. But still I am getting the 3023 error code. Thanks ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [May 19, 2020, 9:11am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/12 "2020-05-19T09:11:22Z")
Hi [santoshu](https://devforum.zoom.us/u/santoshu), Thanks for using Zoom SDK. Could you send the following information to [developersupport@zoom.us](mailto:developersupport@zoom.us): - Email address of your SDK account - Brief description of this issue Once we receive this information, we will investigate and help you resolve this as soon as possible. Thanks! ---
**Author:** ![zoomuser2020](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@zoomuser2020](https://devforum.zoom.us/u/zoomuser2020)\ **Post date:** [June 29, 2020, 3:17am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/13 "2020-06-29T03:17:31Z")
Is there any solutions， I met the same problem ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [July 3, 2020, 6:46am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/14 "2020-07-03T06:46:28Z")
Hi @zoomuser2020, Thanks for the reply. I have contacted you via PM, please check. ---
**Author:** ![hemantpr72](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hemantpr72/32/13255_2.png) [@hemantpr72](https://devforum.zoom.us/u/hemantpr72)\ **Post date:** [August 9, 2020, 10:20am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/15 "2020-08-09T10:20:45Z")
sir i have the same problem. tried regenerating the SDK secret on Market Place and also tried deactivating & reactivate it again. But still I am getting the 3023 error code. anyone find a solution. ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [August 12, 2020, 7:23am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/16 "2020-08-12T07:23:24Z")
Hi @hemantpr72, Thanks for using Zoom SDK. Let me contact you via PM. Thanks. ---
**Author:** ![Ramadhan](https://avatars.discourse-cdn.com/v4/letter/r/c77e96/32.png) [@Ramadhan](https://devforum.zoom.us/u/Ramadhan)\ **Post date:** [February 2, 2021, 3:23am UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/17 "2021-02-02T03:23:23Z")
Any solutions? We have a same problems. ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [February 2, 2021, 5:54pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/18 "2021-02-02T17:54:17Z")
Hi @Ramadhan, thanks for using the dev forum. As mentioned previously in this thread, the error code indicates that you are not using an invalid key/secret. Please ensure that you are using the key/secret associated with an SDK app on your account. Thanks! ---
**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\ **Post date:** [January 10, 2022, 10:18pm UTC](https://devforum.zoom.us/t/zoom-sdk-initialization-failure/11239/20 "2022-01-10T22:18:43Z")