# Zoom SDK not returning recorded files for custom UI

**URL:** <https://devforum.zoom.us/t/zoom-sdk-not-returning-recorded-files-for-custom-ui/98360>\
**Category:** macOS\
**Tags:** recording\
**Created:** [November 14, 2023, 2:21pm UTC](https://devforum.zoom.us/t/zoom-sdk-not-returning-recorded-files-for-custom-ui/98360 "2023-11-14T14:21:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lumugdanchristian](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lumugdanchristian/32/53805_2.png) [@lumugdanchristian](https://devforum.zoom.us/u/lumugdanchristian)\
**Post date:** [November 14, 2023, 2:21pm UTC](https://devforum.zoom.us/t/zoom-sdk-not-returning-recorded-files-for-custom-ui/98360/1 "2023-11-14T14:21:35Z")

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**Description**

We can’t retrieve the recorded files on the recording path for custom UI

I already enabled it in the scope I also set the recording path and enabled the autoAllowLocalRecordingRequest( **true** ). Once we call the startRawRecording it just created the “2023-11-14 22.08.55 Project Meeting Room” folder but no recorded files inside.

But I noticed that the ZoomSDK.shared().getMeetingService().getRecordController().canAllowDisallowRecording() is returning a no permission error.

**Which macOS Meeting SDK version?**  
Zoom-Meeting-SDK-macOS-5-16-2

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Login
2. Give permission to record local files
3. Start recording
4. Record the call

**Screenshots**  
Gave the user a permission to record.  
 ![Screenshot 2023-11-14 at 10.09.17 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/6/d63fbbf683d8e51a12e614d074a61028eac4490b.png)

Error once the record started with granted permission.

 ![Screenshot 2023-11-14 at 10.08.49 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/5/c562ca9a3c08e19f9663d22679dfdfb8f0f8a779.png)

Current funtion for startMeeting.

 ![Screenshot 2023-11-14 at 10.20.07 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/b/9bf3451657aff2aafb5c03f5650ca9d9e9bba7d4.png)

Current funtion for startRecording.

 ![Screenshot 2023-11-14 at 10.09.40 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/d/ed10b1eb290edb196836cf9ebf3bf6cd6010adad.png)

**Device:**

- Device: Macbook Air M1 2020
- OS: Ventura 13.5.1

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<div class="post-metadata">

**Author:** ![lumugdanchristian](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lumugdanchristian/32/53805_2.png) [@lumugdanchristian](https://devforum.zoom.us/u/lumugdanchristian)\
**Post date:** [November 17, 2023, 9:50am UTC](https://devforum.zoom.us/t/zoom-sdk-not-returning-recorded-files-for-custom-ui/98360/2 "2023-11-17T09:50:24Z")

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Following up on this. Thanks

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<div class="post-metadata">

**Author:** ![lumugdanchristian](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lumugdanchristian/32/53805_2.png) [@lumugdanchristian](https://devforum.zoom.us/u/lumugdanchristian)\
**Post date:** [November 20, 2023, 11:57am UTC](https://devforum.zoom.us/t/zoom-sdk-not-returning-recorded-files-for-custom-ui/98360/3 "2023-11-20T11:57:33Z")

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Can anyone help me? Please. Thanks

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 20, 2023, 9:58pm UTC](https://devforum.zoom.us/t/zoom-sdk-not-returning-recorded-files-for-custom-ui/98360/4 "2023-12-20T21:58:10Z")

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Closed on December 20, 2023, 9:58pm UTC

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