# Zoom Smart Phone Embed Make Call doesn't do anything **URL:** \ **Category:** Zoom Apps\ **Created:** [July 10, 2024, 1:17pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376 "2024-07-10T13:17:30Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![gterry180](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gterry180/32/60496_2.png) [@gterry180](https://devforum.zoom.us/u/gterry180)\ **Post date:** [July 10, 2024, 1:17pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/1 "2024-07-10T13:17:30Z")
Using zoom phone smart embed inside iframe. I am able to login and do everything but make a phone call. So SMS and Voicemail work, but when I try to dial out it doesn’t work. Adding some details. In DevTools Network I see > make\_call > [https://applications.zoom.us/api/v1/integration/phone/embeddablephone/callCtrl/make\_call](https://applications.zoom.us/api/v1/integration/phone/embeddablephone/callCtrl/make_call) > status code 200 OK ![skype stuck on calling](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/c/6c845454c8f2ab7a43cc3862c5b0900b5c456866.png) This doesn’t reflect in the Zoom Workplace Desktop app. Everything else works, sms - voicemail etc. More info : If I initiate a call from the Desktop app is does reflect calling in the smart embed widget. Not sure if that is useful information. ---
**Author:** ![gterry180](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gterry180/32/60496_2.png) [@gterry180](https://devforum.zoom.us/u/gterry180)\ **Post date:** [July 11, 2024, 1:31pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/2 "2024-07-11T13:31:28Z")
I think I need to enable \*\* **Automatically Call From 3rd Party Apps** \*\* but I can’t find it in the account settings per the guide. For reference this account in the forum isn’t my Dev account from work. ---
**Author:** ![gterry180](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gterry180/32/60496_2.png) [@gterry180](https://devforum.zoom.us/u/gterry180)\ **Post date:** [July 11, 2024, 1:33pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/3 "2024-07-11T13:33:38Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/f/5ff4299952e2088f91c893c0cb066d09671f80b6.png) I only have these options in Admin section ---
**Author:** ![gterry180](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gterry180/32/60496_2.png) [@gterry180](https://devforum.zoom.us/u/gterry180)\ **Post date:** [July 11, 2024, 2:20pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/4 "2024-07-11T14:20:22Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/5/654cab78e27bb31eb7c6c10b259f5bb0c7af1171.png) I see these in the console when I call the zoom phone number and try to answer from the smart embed app. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/d/0d2f7cd5e7228955c913269660de880667e21390.png) ---
**Author:** ![gterry180](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gterry180/32/60496_2.png) [@gterry180](https://devforum.zoom.us/u/gterry180)\ **Post date:** [July 11, 2024, 3:04pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/5 "2024-07-11T15:04:43Z")
Just to follow up. The answer was to enable **Automatically Call From 3rd Party Apps**. I didn’t have control over this due to the account having Tier 1 access instead of Tier 2 - at least that is my understanding. This is in the guide under prerequisites > **[Zoom Phone Smart Embed guide](https://developers.zoom.us/docs/zoom-phone/smart-embed-guide/#prerequisites)** > > The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 15, 2024, 6:46pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/7 "2024-07-15T18:46:17Z")
Thank you so much for sharing your findings with the community! @gterry180 We appreciate your contribution to this forum ☝ ---
**Author:** ![Norma](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/norma/32/71343_2.png) [@Norma](https://devforum.zoom.us/u/Norma)\ **Post date:** [September 29, 2025, 5:27pm UTC](https://devforum.zoom.us/t/zoom-smart-phone-embed-make-call-doesnt-do-anything/113376/8 "2025-09-29T17:27:38Z")
I’ve noticed that too. The “Make Call” button just sits there and does nothing. Hope they fix it soon kind of defeats the purpose of having it embedded.