# Zoom SMS Call Queue - Limitation

**URL:** <https://devforum.zoom.us/t/zoom-sms-call-queue-limitation/90507>\
**Category:** API and Webhooks\
**Created:** [June 20, 2023, 3:20pm UTC](https://devforum.zoom.us/t/zoom-sms-call-queue-limitation/90507 "2023-06-20T15:20:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![taylor.taberski](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/taylor.taberski/32/49583_2.png) [@taylor.taberski](https://devforum.zoom.us/u/taylor.taberski)\
**Post date:** [June 20, 2023, 3:20pm UTC](https://devforum.zoom.us/t/zoom-sms-call-queue-limitation/90507/1 "2023-06-20T15:20:49Z")

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Hello,

Our team is currently trying to capture call queue sms data from Zoom API.  
This question has been referenced on this forum before but unfortunately did not receive a response or explanation.

> [@Zoom SMS Call Queue (Get Request)](https://devforum.zoom.us/t/zoom-sms-call-queue-get-request/82711):
>
> Hi, We have a question regarding the Call Queue for SMS data from Zoom API’s.Our team is building solution to archive call queue data for SMS. We can get the call queue exchange which is happening between Call Queue and internal account users. But any SMS exchange from external number to Call Queue (which is eventually handled by an internal account) is not provided through Zoom API. Can you please clarify if this is the limitation of the API. Our setup scenario and SMS exchange is elaborate…

Any SMS exchange from external number to call queue (which is eventually handled by an internal account) is not provided through Zoom API.

Can you please clarify if this is the limitation of the API?

Thank you,

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 23, 2024, 6:56am UTC](https://devforum.zoom.us/t/zoom-sms-call-queue-limitation/90507/2 "2024-06-23T06:56:58Z")

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Closed on June 23, 2024, 6:56am UTC

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