# Zoom stream API doesn't send the streaming data **URL:** \ **Category:** API and Webhooks\ **Created:** [May 20, 2021, 6:25pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706 "2021-05-20T18:25:34Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 20, 2021, 6:25pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/1 "2021-05-20T18:25:34Z")
## Using this template helps us debug your issues more effectively 🙂 **Description** We have some meetings in which we do not receive any data at all. We have 3 retries in place. Sometimes the retries help, sometimes they don’t. **Which Endpoint/s?** `https://api.zoom.us/v2/meetings//livestream` **Example** Meeting ID `93038109421` Date: `May 6` Time: `10:00PM Israel Daylight Time` Thanks. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [May 21, 2021, 6:48pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/2 "2021-05-21T18:48:01Z")
Hi @arik.sapojnik, Thanks for reaching out about this. To clarify, is the issue with receiving a response from the [GET Livestream Details](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/getlivestreamdetails) endpoint—and the details are blank? Or, are you starting a Live Stream via API and not seeing it take effect? Let me know if you can confirm a few more details when you have a chance—thanks! Will ---
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 23, 2021, 3:20pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/3 "2021-05-23T15:20:38Z")
Thanks @will.zoom for the prompt reply. We are starting a live stream, seeing the “Preparing” notification, but nothing happens and the notification disappears. We try again, see the “Preparing” notification once again, and once again the stream doesn’t start. This doesn’t happen to all the meeting, but rather sporadically. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/8/580f4ea637bb4ac5efc7c571f97782716036f451.png) ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [May 24, 2021, 4:32pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/4 "2021-05-24T16:32:43Z")
Hi @arik.sapojnik, Thank you for confirming these details. The next time you experience this, can you please share the exact meeting details in a ticket with us (Meeting ID, approximate time you ran into this issue). This will help us to further debug. Thanks, Will ---
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [May 24, 2021, 8:01pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/5 "2021-05-24T20:01:31Z")
Isn’t that’s what I am doing now? 🙂 ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [May 25, 2021, 7:33pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/6 "2021-05-25T19:33:48Z")
Hi @arik.sapojnik, My apologies, I meant to clarify at [developersupport@zoom.us](mailto:developersupport@zoom.us). The reason I say the next time is because our logs do not go as far back as May 6 at this point. If you can provide an example within the last 10 days and the timestamp, this will help us to further investigate. Thanks! Will ---
**Author:** ![arik.sapojnik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/arik.sapojnik/32/27361_2.png) [@arik.sapojnik](https://devforum.zoom.us/u/arik.sapojnik)\ **Post date:** [June 17, 2021, 6:25am UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/7 "2021-06-17T06:25:00Z")
@will.zoom Thank you. Please see another example: Date: June 15 Meeting start: 11am PT zoom url: [Launch Meeting - Zoom](https://chorus.zoom.us/j/97139367444) I would really appreciate if the team could look into it before the logs expire. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [June 18, 2021, 3:00pm UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/8 "2021-06-18T15:00:57Z")
Hi @arik.sapojnik, Thanks for sharing this recent example—we’re looking into it for you. (ZOOM-285149) Thanks, Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [July 19, 2021, 1:01am UTC](https://devforum.zoom.us/t/zoom-stream-api-doesnt-send-the-streaming-data/50706/9 "2021-07-19T01:01:40Z")
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