# Zoom SupportChat not visible (Web SDK) **URL:** \ **Category:** Web\ **Created:** [February 3, 2021, 9:30am UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421 "2021-02-03T09:30:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![vallonic](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vallonic/32/22577_2.png) [@vallonic](https://devforum.zoom.us/u/vallonic)\ **Post date:** [February 3, 2021, 9:30am UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421/1 "2021-02-03T09:30:51Z")
**Description** The Zoom web chat is not working on our Zoom Web SDK and we would really like to have this feature present. This is our configuration for ZoomMtg.init({}): leaveUrl: container.attr(‘data-leave’), showMeetingHeader: true, //optional disableInvite: false, //optional disableCallOut: false, //optional disableRecord: false, //optional disableJoinAudio: false, //optional audioPanelAlwaysOpen: true, //optional showPureSharingContent: false, //optional isSupportAV: true, //optional, isSupportChat: true, //optional, isSupportQA: true, //optional, isSupportPolling: true, //optional isSupportBreakout: true, //optional isSupportCC: true, //optional, screenShare: true, //optional, rwcBackup: ‘’, //optional, videoDrag: true, //optional, sharingMode: ‘both’, //optional, videoHeader: true, //optional, isLockBottom: true, // optional, isSupportNonverbal: true, // optional, isShowJoiningErrorDialog: true, // optional, **Error** There is no error, the chat just does not even have a DOM element **Which version?** 1.8.3 ![Screenshot 2021-02-03 at 10.31.18|690x437](upload://rg ![Screenshot 2021-02-03 at 10.31.18](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/f/bf22c1fae161d737917a91d8917e57b88db4df31.jpeg) RFe6alaL1L7mwIEcrTnc4ecmt.jpeg) ---
**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\ **Post date:** [February 3, 2021, 12:48pm UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421/2 "2021-02-03T12:48:12Z")
Hi @vallonic, Firstly, please try updating to the latest SDK, since 1.8.3 is outdated and no longer supported. > [@Web SDK update version 1.9.0](https://devforum.zoom.us/t/web-sdk-update-version-1-9-0/42156): > > Hello Zoom Developers, here are the updates for the Web SDK version 1.9.0 release : Added Added support for Gallery View. Added support for meeting hosts to send messages to participants in a Waiting Room. Added support for pausing recordings. Enhancements Enhanced display message for blocking participants from certain regions to join meetings. Enhanced messaging to update WebSDK version. Enhanced JSmedia file for Gallery View support, fixing audio issues, and errors within the browsers cons… If this does not help… - I’ve just tried visiting the [URL](https://opendag.willemvanoranjecollege.nl/waalwijk-geheim/welkom/) directly, and it looks like it is stuck on ‘Joining Meeting’. Therefore, please can you set ‘debug’ to true, and then see if there are any errors showing? - Could you also post your `join()` code so we can see how you are joining users into the meeting? Thanks, Alex ---
**Author:** ![vallonic](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vallonic/32/22577_2.png) [@vallonic](https://devforum.zoom.us/u/vallonic)\ **Post date:** [February 3, 2021, 1:48pm UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421/3 "2021-02-03T13:48:01Z")
Thank you for your reply @alexmayo. Moving up the version did not solve our problem, however. Moreover, in Chrome our meetings are working just fine. There is a specific user flow you must follow, though in order to have a username set. This is specific to our application. Anyways, we will try debugging. But do you have any ideas on how to get the support chat present? Is it a setting on our Zoom account, perhaps? Thanks. ---
**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\ **Post date:** [February 3, 2021, 2:02pm UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421/4 "2021-02-03T14:02:41Z")
By ‘support chat’ are you just referring to the usual Zoom chat window that is available from the bottom toolbar? If so, this should be shown by default, no specific instructions have to be followed to get that to show. ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [February 4, 2021, 7:03pm UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421/5 "2021-02-04T19:03:21Z")
Hey @vallonic, Thank you for reaching out to the Zoom Developer Forum. Are you able to share more information on what you mean by the Support Chat? Also, if you’re able to share a public git repo of the code exhibiting the issue, I’ll be able to advise further. In the meantime, please see our [Sample Web App](https://github.com/zoom/sample-app-web) for an example of how the [Web SDK](https://marketplace.zoom.us/docs/sdk/native-sdks/web#zoom-web-sdk) can be implemented. Thanks, Max ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 7, 2021, 5:04am UTC](https://devforum.zoom.us/t/zoom-supportchat-not-visible-web-sdk/42421/6 "2021-03-07T05:04:23Z")
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