# Zoom video call failure **URL:** \ **Category:** Web\ **Tags:** webhooks, recording, video-sdk\ **Created:** [February 27, 2025, 7:26pm UTC](https://devforum.zoom.us/t/zoom-video-call-failure/128772 "2025-02-27T19:26:52Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![anjithiruveedhi238](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@anjithiruveedhi238](https://devforum.zoom.us/u/anjithiruveedhi238)\ **Post date:** [February 27, 2025, 7:26pm UTC](https://devforum.zoom.us/t/zoom-video-call-failure/128772/1 "2025-02-27T19:26:52Z")
I’m using zoom Video SDK for video chats in our application. I have encountered an issue with my video call and it was ended abruptly neither of the participants ended the call. Due to that I got issues regarding video call recording. I need the reason for the call disconnection so that I can handle it and prevent this in future. Please find the sessionID : fECXd7bUTDasC8D7GUU0aw== We would appreciate your assistance in resolving this as soon as possible. Thank you in advance. ---
**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\ **Post date:** [February 28, 2025, 1:53pm UTC](https://devforum.zoom.us/t/zoom-video-call-failure/128772/2 "2025-02-28T13:53:34Z")
Hey @anjithiruveedhi238 Thanks for your feedback. > fECXd7bUTDasC8D7GUU0aw== Did users in the session leave? When there are no users in the session, the session automatically ends. Thanks Vic ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 30, 2025, 11:54pm UTC](https://devforum.zoom.us/t/zoom-video-call-failure/128772/3 "2025-03-30T23:54:21Z")
Closed on March 30, 2025, 11:54pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.