# Zoom video connectivity issue **URL:** \ **Category:** API and Webhooks\ **Created:** [December 17, 2019, 9:07pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109 "2019-12-17T21:07:47Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![rxnaray1](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@rxnaray1](https://devforum.zoom.us/u/rxnaray1)\ **Post date:** [December 17, 2019, 9:07pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/1 "2019-12-17T21:07:47Z")
Unable to connect zoom Telehealth video call the from mobile app since Zoom API only returns meetingId but password is empty. End Point is [https://applications.zoom.us](https://applications.zoom.us) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 17, 2019, 11:08pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/2 "2019-12-17T23:08:58Z")
Hey @rxnaray1, thanks for posting and using Zoom! Can you please provide the full endpoint url and link to the documentation? I am unaware of [https://applications.zoom.us](https://applications.zoom.us/) being one of our API endpoints. Thanks, Tommy ---
**Author:** ![rxnaray1](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@rxnaray1](https://devforum.zoom.us/u/rxnaray1)\ **Post date:** [December 18, 2019, 12:52am UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/3 "2019-12-18T00:52:14Z")
Thanks for you reply Tommy. We have reached support team and they are working on it. Thanks, Ram ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 18, 2019, 6:15pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/4 "2019-12-18T18:15:03Z")
Happy to help! 🙂 Thanks, Tommy ---
**Author:** ![rxnaray1](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@rxnaray1](https://devforum.zoom.us/u/rxnaray1)\ **Post date:** [December 19, 2019, 6:34pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/5 "2019-12-19T18:34:33Z")
@tommy, We didn’t find the root cause of the issue. Can you help on it. If you need any information to trouble shoot the issue, I can share to your email address. Please share your email address. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 19, 2019, 8:13pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/6 "2019-12-19T20:13:51Z")
Hey @rxnaray1, Can you please provide the full endpoint url and link to the documentation? I am unaware of [https://applications.zoom.us](https://applications.zoom.us/) being one of our API endpoints. If you don’t want to share more info here, please email [developersupport@zoom.us](mailto:developersupport@zoom.us) Thanks, Tommy ---
**Author:** ![rxnaray1](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@rxnaray1](https://devforum.zoom.us/u/rxnaray1)\ **Post date:** [December 19, 2019, 8:30pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/7 "2019-12-19T20:30:38Z")
I sent the full endpoint in the email. Best regards, Ram ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 19, 2019, 8:31pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/8 "2019-12-19T20:31:58Z")
Thanks @rxnaray1, We will get back to you asap. Thanks, Tommy ---
**Author:** ![rajat.odu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rajat.odu/32/2661_2.png) [@rajat.odu](https://devforum.zoom.us/u/rajat.odu)\ **Post date:** [December 20, 2019, 3:41pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/9 "2019-12-20T15:41:20Z")
Tommy, Do you have any updates on this issue ? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 20, 2019, 4:48pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/10 "2019-12-20T16:48:24Z")
Hey @rajat.odu, Our engineers are looking into the issue and will communicate back via the email you sent. Thanks, Tommy ---
**Author:** ![rxnaray1](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@rxnaray1](https://devforum.zoom.us/u/rxnaray1)\ **Post date:** [December 23, 2019, 7:32pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/11 "2019-12-23T19:32:21Z")
Hi Tommy, Kindly share us if you have any update on this issue. Best regards, Ram ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 23, 2019, 7:42pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/12 "2019-12-23T19:42:15Z")
Hey @rxnaray1, The appropriate engineers and support managers are assisting and will communicate on the support ticket you created (#2055797). Thanks, Tommy ---
**Author:** ![dane.houser](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dane.houser/32/2728_2.png) [@dane.houser](https://devforum.zoom.us/u/dane.houser)\ **Post date:** [December 27, 2019, 7:55pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/13 "2019-12-27T19:55:26Z")
Hi @rxnaray1, @rajat.odu, this issue will be addressed in an EP that is expected to be released on Sunday December 29th. Thank you. ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 7:08pm UTC](https://devforum.zoom.us/t/zoom-video-connectivity-issue/7109/14 "2020-08-21T19:08:13Z")