# Zoom video sdk - cannot complete payment **URL:** \ **Category:** Web\ **Created:** [August 4, 2022, 3:22am UTC](https://devforum.zoom.us/t/zoom-video-sdk-cannot-complete-payment/73591 "2022-08-04T03:22:23Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ashish.beetle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ashish.beetle/32/40136_2.png) [@ashish.beetle](https://devforum.zoom.us/u/ashish.beetle)\ **Post date:** [August 4, 2022, 3:22am UTC](https://devforum.zoom.us/t/zoom-video-sdk-cannot-complete-payment/73591/1 "2022-08-04T03:22:23Z")
Hi I have been trying to complete the payment of zoom video sdk for a few days now but every time i get the following error and payment doesn’t go through. _ **Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance.** _ my location: India I have tried with different debit and credit cards but got the same result. Please provide a solution ASAP as i an looking to integrate the sdk into my web app. Thanks Ashish ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 5, 2022, 12:43am UTC](https://devforum.zoom.us/t/zoom-video-sdk-cannot-complete-payment/73591/2 "2022-08-05T00:43:49Z")
Hey @ashish.beetle , Can you please get in touch with our billing team here: [https://support.zoom.us](https://support.zoom.us) ? They should be able to help resolve the issue. Thanks! -Tommy ---
**Author:** ![java.helpdesk](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@java.helpdesk](https://devforum.zoom.us/u/java.helpdesk)\ **Post date:** [August 27, 2022, 7:05am UTC](https://devforum.zoom.us/t/zoom-video-sdk-cannot-complete-payment/73591/3 "2022-08-27T07:05:23Z")
Hey @tommy I am an developer to implement Zoom Collaboration function for my customer. I am unable to join/login the Video SDK API. Is it need to purchase the Video SDK function before I can develop it? Please advice. Also I have submit the debit card for video SDK. However, I still cannot see the video SDK setting for my account. Please help help As follows, Please kindly find the captioned response from API for your refenence 1. zoomsdkjsonpcallback1({status: false, errorCode: 300, errorMessage: “This account does not exist or does not belong to you”}) 2. errorCode: 300 3. errorMessage: “This account does not exist or does not belong to you” 4. status: false Regards Daniel ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [August 29, 2022, 4:01pm UTC](https://devforum.zoom.us/t/zoom-video-sdk-cannot-complete-payment/73591/4 "2022-08-29T16:01:12Z")
@java.helpdesk To clarify, if you’re trying to download use Video SDK, this requires a separate account instance in Zoom. If you wish to get access, you’ll need to first follow these steps: 1. Visit [https://developers.zoom.us/](https://zoom.us/) to sign up for a **new** Zoom account, which will serve as your development account for your video customizable SDK 2. Once your new account is enrolled in the **Video SDK** plan, you can access the **Video SDK** by logging into the [Zoom App Marketplace](https://marketplace.zoom.us/) **using the new account.** # Note _The first 10,000 minutes per month are free. Also, there is a pay-as-you-go option at signing up for a new account._ Once you have access, you should see it available as one of the app types under your **new account** here: > **[App Marketplace](https://marketplace.zoom.us/develop/create)** If you don’t see the **Video SDK** app type available, please ensure you’re logged into the account that was granted access. Please also take note of the [prerequisite noted here](https://marketplace.zoom.us/docs/sdk/custom/developer-accounts) as well—You can not access the **Video SDK** using your existing account if it is already enrolled in a free-trial plan, Pro plan or higher plans. You must sign up for a new account to enroll in the **Video SDK** plan. After you’ve gained access and set up the app, you will have access to credentials (SDK Key & Secret) for the app and be able to download the desired SDK package (iOS, Android, Web). You can find step-by-step instructions for creating the app, generating credentials, and authenticating here: [https://marketplace.zoom.us/docs/sdk/custom/auth](https://marketplace.zoom.us/docs/sdk/custom/auth) Once this is set up, your developer will be able to test out the functionality covered here using these credentials/app: [https://marketplace.zoom.us/docs/sdk/custom/web/build](https://marketplace.zoom.us/docs/sdk/custom/web/build) I hope this information is helpful! Let me know if you have additional questions. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [September 29, 2022, 2:02am UTC](https://devforum.zoom.us/t/zoom-video-sdk-cannot-complete-payment/73591/5 "2022-09-29T02:02:00Z")
Closed on September 29, 2022, 2:02am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.