# Zoom Video SDK sample does not work **URL:** \ **Category:** Web\ **Created:** [November 11, 2021, 2:49am UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105 "2021-11-11T02:49:12Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kato](https://avatars.discourse-cdn.com/v4/letter/k/439d5e/32.png) [@kato](https://devforum.zoom.us/u/kato)\ **Post date:** [November 11, 2021, 2:49am UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105/1 "2021-11-11T02:49:12Z")
**Description** How to correct “This account does not exist or does not belong to you” error? **Browser Console Error** > zoomsdkjsonpcallback1({status: false, errorCode: 300, errorMessage: “This account does not exist or does not belong to you”}) > > 1. errorCode: 300 > 2. errorMessage: “This account does not exist or does not belong to you” > 3. status: false **Which Web Video SDK version?** cloned [GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample](https://github.com/zoom/sample-app-videosdk) as of today. **Video SDK Code Snippets** Just using the sample as-is. **To Reproduce(If applicable)** I cloned [GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample](https://github.com/zoom/sample-app-videosdk) repo and modified purejs-demo/src/js/config.js so that sdkKey and sdkSecret are valid ones (these strings are obtained from “SDK Key” and “SDK Secret” from “Created Apps (Type: SDK)” → “App credentials” page. Then, according to README, I did npm install && npm run start. I can then access localhost:3000. Next, on pressing “Join” button, the message “Joining session, sit tight…” is shown. But with Developer Tools of Chrome, the above error is shown on Network tab (preview). What should I do to correct the problem? **Device (please complete the following information):** - Device: Mac mini - OS: macOS 11.6 - Browser: Chrome - Browser Version 95.0.4638.69（Official Build）（arm64） **Additional context** Note: I modified package.json of purejs-demo directory: original: “webpack-cli”: “4.5.0”, modified: “webpack-cli”: “4.9.0”, because the webpack-cli 4.5.0 throwed an error on “npm run start”. ---
**Author:** ![Nurkassym](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nurkassym/32/32649_2.png) [@Nurkassym](https://devforum.zoom.us/u/Nurkassym)\ **Post date:** [November 18, 2021, 4:17pm UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105/2 "2021-11-18T16:17:36Z")
Hi there, I got the same problem. Haven’t found a solution yet? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 23, 2021, 11:13pm UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105/3 "2021-11-23T23:13:05Z")
Hey @Nurkassym , @kato , Double check you are using a Video SDK Account Type. 🙂 > [@This account does not exist or does not belong to you (again)](https://devforum.zoom.us/t/this-account-does-not-exist-or-does-not-belong-to-you-again/58892/2): > > Hey @Jamie1 , This is most likely due to you not using a Video SDK account type. Please see the docs and these threads: [https://marketplace.zoom.us/docs/sdk/video/developer-accounts](https://marketplace.zoom.us/docs/sdk/video/developer-accounts) Let me know if that helps! slight_smile Thanks, Tommy Thanks, Tommy ---
**Author:** ![Nurkassym](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nurkassym/32/32649_2.png) [@Nurkassym](https://devforum.zoom.us/u/Nurkassym)\ **Post date:** [November 24, 2021, 3:54am UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105/4 "2021-11-24T03:54:08Z")
Hey @tommy , OK, I’ll check it ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 9, 2021, 10:32pm UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105/5 "2021-12-09T22:32:09Z")
Happy to help! 🙂 -Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 9, 2022, 8:32am UTC](https://devforum.zoom.us/t/zoom-video-sdk-sample-does-not-work/60105/6 "2022-01-09T08:32:46Z")
Closed on January 9, 2022, 8:32am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.