# Zoom Video Statistics Issue

**URL:** <https://devforum.zoom.us/t/zoom-video-statistics-issue/131942>\
**Category:** Video SDK\
**Created:** [April 25, 2025, 10:24am UTC](https://devforum.zoom.us/t/zoom-video-statistics-issue/131942 "2025-04-25T10:24:35Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Preetam1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/preetam1/32/55505_2.png) [@Preetam1](https://devforum.zoom.us/u/Preetam1)\
**Post date:** [April 25, 2025, 10:24am UTC](https://devforum.zoom.us/t/zoom-video-statistics-issue/131942/1 "2025-04-25T10:24:35Z")

</div>

Hi,  
I am currently trying to log the video statistics data using the below code but getting bitrate to be undefined. The bitrate is kind of critical for me. How can I extract the bitrate from the statistics.

Note: This is only for video. The audio bitrate is coming properly.

My code:

```auto
session.subscribeVideoStatisticData() 

client.on(‘video-statistic-data-change', (payload) => {
  console.log(payload)
 })

```

The log:

```auto
{
  avg_loss: 0,
  bandwidth: "606642.24", 
  bitrate: undefined,
  fps: 24, 
  height: 360,
  width: 640,
  jitter: 4,  
  max_loss: 0,
  rtt: 45           
}

```

---

<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [April 25, 2025, 1:37pm UTC](https://devforum.zoom.us/t/zoom-video-statistics-issue/131942/2 "2025-04-25T13:37:18Z")

</div>

Hey @Preetam1

Thanks for your feedback.

Could you share some problematic session IDs with us for troubleshooting purposes?

Thanks  
Vic

---

<div class="post-metadata">

**Author:** ![Preetam1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/preetam1/32/55505_2.png) [@Preetam1](https://devforum.zoom.us/u/Preetam1)\
**Post date:** [April 25, 2025, 3:24pm UTC](https://devforum.zoom.us/t/zoom-video-statistics-issue/131942/3 "2025-04-25T15:24:28Z")

</div>

Session id: 6cXp0nlrQOScbQvWvCB7Dw==

---

<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [April 27, 2025, 2:15am UTC](https://devforum.zoom.us/t/zoom-video-statistics-issue/131942/4 "2025-04-27T02:15:12Z")

</div>

Hey @Preetam1

> 6cXp0nlrQOScbQvWvCB7Dw==

Currently, we do not return the video bitrate data yet, but we may support returning this data in future releases.

Thanks  
Vic