# Zoom Web SDK cannot close/go back after open the asking question box

**URL:** <https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613>\
**Category:** Web\
**Created:** [February 21, 2022, 7:03am UTC](https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613 "2022-02-21T07:03:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nelson.chow](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nelson.chow/32/34506_2.png) [@nelson.chow](https://devforum.zoom.us/u/nelson.chow)\
**Post date:** [February 21, 2022, 7:03am UTC](https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613/1 "2022-02-21T07:03:14Z")

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The buttons do not appear for the Q&A session in a webinar.

**Which Web Meeting SDK version?**  
2.2.0

**Meeting SDK Code Snippets**  
Open a webniar and join via the web browser, open the Q&A box

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Open a webinar
2. Join the webinar via a web browser
3. Open the Q&A box (ask host/panelists question)
4. Cannot close or go back

I cannot attach the screen shot, it prompts I cannot embed media items in a post

**Device (please complete the following information):**

- Device: mobile

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 22, 2022, 12:31am UTC](https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613/2 "2022-02-22T00:31:23Z")

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Hi @nelson.chow ,

Can you please [create a ticket](https://devsupport.zoom.us/hc/en-us) with this information, screen shots/video and meeting info?

Thank you,  
Gianni

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**Author:** ![nelson.chow](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nelson.chow/32/34506_2.png) [@nelson.chow](https://devforum.zoom.us/u/nelson.chow)\
**Post date:** [February 22, 2022, 7:38am UTC](https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613/3 "2022-02-22T07:38:26Z")

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I am not sure for the option of about, so I just choose “onzoom”.

Here is the link of the ticket.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 23, 2022, 10:47pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613/4 "2022-02-23T22:47:58Z")

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Okay great, someone will assist you!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 26, 2022, 8:48am UTC](https://devforum.zoom.us/t/zoom-web-sdk-cannot-close-go-back-after-open-the-asking-question-box/64613/5 "2022-03-26T08:48:30Z")

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Closed on March 26, 2022, 8:48am UTC

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