# Zoom Web SDK Chat option showing even when disabled

**URL:** <https://devforum.zoom.us/t/zoom-web-sdk-chat-option-showing-even-when-disabled/99583>\
**Category:** Meeting SDK\
**Created:** [December 5, 2023, 7:31pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-chat-option-showing-even-when-disabled/99583 "2023-12-05T19:31:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![saikiran694](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/saikiran694/32/50587_2.png) [@saikiran694](https://devforum.zoom.us/u/saikiran694)\
**Post date:** [December 5, 2023, 7:31pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-chat-option-showing-even-when-disabled/99583/1 "2023-12-05T19:31:45Z")

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### Before Creating a New Topic:

_If you’re experiencing unexpected Meeting SDK behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:_

- Zoom Developer Changelog for Dev Product Changes: [https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/](https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/)
- General Troubleshooting: [Support](https://devsupport.zoom.us/hc/en-us)
- To Submit a Ticket for Unexpected Meeting SDK Behavior: [Official Zoom Support | Help Center](https://support.zoom.us/hc/en-us)
- For General & Integrations Related Guidance: [https://community.zoom.com/](https://community.zoom.com/)

* * *

### Format Your New Topic as Follows:

**Meeting SDK Type and Version**  
2.17.0

**Description**  
We have disabled Chat option completely at all levels, including Account,Group and Individual user level. When we join the meeting using meeting SDK in component view, the “Chat” icon does not appear at the bottom (PFA) which is expected. But if we click on “Participants” icon and click on “more” button, we are able to chat there. We are not able to send any messages, however this option should be not visible to “hosts” and participants. Please see below for host and Participant views.  
Is there a way we can disable the Chat option here.

**Host View** :

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/d/8d73dcef89dbf269f187b538c241b9a73939a2a7.png)

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/0/a08c1eb3fe9cceb40a1756e6a492a6360ea0f194.png)

**Participant View:**

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/8/b85a2ad2cedefaae7a406711692682fb4bd75a3d.png)

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/3/734042c3030c0fec38bea1428e67a7a9a698d487.png)

**Error?**  
_The full error message or issue you are running into, where applicable._

**Troubleshooting Routes**  
_The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on [Zoom · GitHub](https://github.com/zoom))._

**How To Reproduce**  
_Steps to reproduce the behavior including:_  
_1. Authentication method or app type_  
_2. Any errors_  
_3. Browser/client type and version_

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 6, 2023, 9:02pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-chat-option-showing-even-when-disabled/99583/2 "2023-12-06T21:02:59Z")

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Hi @saikiran694  
Thanks for reaching out to us!  
Have you been able to replicate this issue with our sample app?

> **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)**
>
> Zoom Meeting SDK web sample. Contribute to zoom/meetingsdk-web-sample development by creating an account on GitHub.

Let me know if you can replicate ethis with the sample app

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**Author:** ![JackYang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jackyang/32/1135_2.png) [@JackYang](https://devforum.zoom.us/u/JackYang)\
**Post date:** [December 7, 2023, 10:28pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-chat-option-showing-even-when-disabled/99583/3 "2023-12-07T22:28:00Z")

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@saikiran694 will fix 3.1, id ZOOM-638882