# Zoom Web SDK Crashes Sometimes on Screen Sharing **URL:** \ **Category:** Web\ **Created:** [September 17, 2021, 2:17pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616 "2021-09-17T14:17:15Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ali.syed](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@ali.syed](https://devforum.zoom.us/u/ali.syed)\ **Post date:** [September 17, 2021, 2:17pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/1 "2021-09-17T14:17:15Z")
**Description** Zoom Web SDK Crashes Sometimes on Screen Sharing **Error** **Which Web Meeting SDK version?** 1.9.8 **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. start screen share **Screenshots** If applicable, add screenshots to help explain your problem. **Device (please complete the following information):** - Device: Macbook Pro M1 - OS: Mac Mojave - Browser: Chrome - Browser Version **Additional context** ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 17, 2021, 5:17pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/2 "2021-09-17T17:17:11Z")
Hi @ali.syed , Sorry to hear this is happening! Can you please provide a screenshot and any console log errors you’re seeing when it crashes? Thank you, Gianni ---
**Author:** ![ali.syed](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@ali.syed](https://devforum.zoom.us/u/ali.syed)\ **Post date:** [September 17, 2021, 5:55pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/3 "2021-09-17T17:55:36Z")
Hi @gianni.zoom , this is happening sometimes only., here is a link to screenshot [Screenshot by Lightshot](https://prnt.sc/1slavj8) ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 17, 2021, 6:15pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/4 "2021-09-17T18:15:22Z")
Okay @ali.syed , thank you for providing this. Did you experience this prior to the current Web SDK version? ---
**Author:** ![ali.syed](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@ali.syed](https://devforum.zoom.us/u/ali.syed)\ **Post date:** [September 17, 2021, 6:27pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/5 "2021-09-17T18:27:26Z")
No @gianni.zoom . Thanks for the prompt reply. I’m not very sure, but this is being experienced on this SDK only. We didn’t experience this before, on older versions. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 17, 2021, 6:37pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/6 "2021-09-17T18:37:52Z")
Ok thank you @ali.syed – can you please email the meeting id and user info for the meeting that crashed so we can investigate our logs? Send to [developersupport@zoom.us](mailto:developersupport@zoom.us) addressed to me with a link to this thread. Thank you! ---
**Author:** ![ali.syed](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@ali.syed](https://devforum.zoom.us/u/ali.syed)\ **Post date:** [September 17, 2021, 7:04pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/7 "2021-09-17T19:04:00Z")
Hi @gianni.zoom, I have sent the mail as per your requirements. Awaiting a solution, let me know if something else is required. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 21, 2021, 6:35pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/8 "2021-09-21T18:35:13Z")
Thanks @ali.syed ! -Tommy ---
**Author:** ![ali.syed](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@ali.syed](https://devforum.zoom.us/u/ali.syed)\ **Post date:** [September 28, 2021, 2:57am UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/9 "2021-09-28T02:57:47Z")
@gianni.zoom any update on this ? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 28, 2021, 1:15pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/10 "2021-09-28T13:15:37Z")
Hi @ali.syed, I will respond with updates on your ticket 🙂 Thank you! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 28, 2021, 11:15pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-crashes-sometimes-on-screen-sharing/57616/11 "2021-10-28T23:15:51Z")
Closed on October 28, 2021, 11:15pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.