# Zoom web sdk does not work properly on mobile browsers

**URL:** <https://devforum.zoom.us/t/zoom-web-sdk-does-not-work-properly-on-mobile-browsers/21710>\
**Category:** Web\
**Created:** [June 18, 2020, 1:35pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-does-not-work-properly-on-mobile-browsers/21710 "2020-06-18T13:35:14Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![ashishminhas.sd](https://avatars.discourse-cdn.com/v4/letter/a/bb73d2/32.png) [@ashishminhas.sd](https://devforum.zoom.us/u/ashishminhas.sd)\
**Post date:** [June 18, 2020, 1:35pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-does-not-work-properly-on-mobile-browsers/21710/1 "2020-06-18T13:35:14Z")

</div>

Zoom web sdk does not work well on mobile browsers.

1. The zoom window does not open as mobile size. user has to zoom in.
2. Issues while clicking on Allow audio / video buttons. Audio button works some times but video never works , it redirects the page to the home screen.
3. Does not ask automatically for permissions to access camera and pic access. one has to go to app settings and manually do the changes. which is not feasible when dealing with the app users.

Version 1.7.8

Request you to fix this on urgent basis.

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 22, 2020, 9:11pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-does-not-work-properly-on-mobile-browsers/21710/2 "2020-06-22T21:11:13Z")

</div>

Hey @ashishminhas.sd,

> [@ashishminhas.sd](#):
>
> The zoom window does not open as mobile size. user has to zoom in.

We are working to make the Web SDK more mobile friendly/

> [@ashishminhas.sd](#):
>
> Issues while clicking on Allow audio / video buttons. Audio button works some times but video never works , it redirects the page to the home screen.

This should be fixed in the upcoming 1.7.9 release:

[https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk)

> [@ashishminhas.sd](#):
>
> Does not ask automatically for permissions to access camera and pic access. one has to go to app settings and manually do the changes. which is not feasible when dealing with the app users.

Can you please provide screenshots and steps to reproduce this issue so I can investigate further?

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:23pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-does-not-work-properly-on-mobile-browsers/21710/3 "2020-08-21T22:23:12Z")

</div>

Closed on August 21, 2020, 10:23pm UTC