# Zoom Web SDK Failed

**URL:** <https://devforum.zoom.us/t/zoom-web-sdk-failed/61651>\
**Category:** Web\
**Created:** [December 20, 2021, 4:31am UTC](https://devforum.zoom.us/t/zoom-web-sdk-failed/61651 "2021-12-20T04:31:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pranav.pillai](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pranav.pillai/32/33445_2.png) [@pranav.pillai](https://devforum.zoom.us/u/pranav.pillai)\
**Post date:** [December 20, 2021, 4:31am UTC](https://devforum.zoom.us/t/zoom-web-sdk-failed/61651/1 "2021-12-20T04:31:36Z")

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**Description**  
Getting error: “zoom web sdk unable join from browser, please join using the zoom desktop client or mobile app”

**Browser Console Error**  
Getting error: “zoom web sdk unable join from browser, please join using the zoom desktop client or mobile app”

**Which Web Meeting SDK version?**  
1.8.5

**Meeting SDK Code Snippets**  
ZoomMtg.join()

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Go to ‘[https://www.zoomonlex.com](https://www.zoomonlex.com)’
2. Paste your Zoom link and click “Add Lex to Meeting”
3. Potentially see error

**Screenshots**  
If applicable, add screenshots to help explain your problem.

**Device (please complete the following information):**  
Both my laptop (Macbook Pro) and my client’s (unsure)

**Additional context**  
This error occurs for their meetings but not meetings generated from any other Zoom account we’ve tried.

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [December 20, 2021, 10:35pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-failed/61651/2 "2021-12-20T22:35:06Z")

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Greeting, @pranav.pillai,

Welcome to the Developer Forum and thank you so much for writing us! The latest version of the SDK is now 2.1.1, please can you try upgrading from 1.8.5 and see if the issue persists?

> **[GitHub - zoom/sample-app-web: Zoom Web SDK Sample App](https://github.com/zoom/sample-app-web)**
>
> Zoom Web SDK Sample App. Contribute to zoom/sample-app-web development by creating an account on GitHub.

There have been [multiple bug fixes](https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog) since your version of the SDK.

Let me know if this helps.

Best,  
Donte

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 20, 2022, 8:35am UTC](https://devforum.zoom.us/t/zoom-web-sdk-failed/61651/3 "2022-01-20T08:35:21Z")

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