# Zoom Web SDK Failing to load

**URL:** <https://devforum.zoom.us/t/zoom-web-sdk-failing-to-load/89402>\
**Category:** Web\
**Created:** [May 31, 2023, 7:34pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-failing-to-load/89402 "2023-05-31T19:34:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![skyler.todd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/skyler.todd/32/49009_2.png) [@skyler.todd](https://devforum.zoom.us/u/skyler.todd)\
**Post date:** [May 31, 2023, 7:34pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-failing-to-load/89402/1 "2023-05-31T19:34:39Z")

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**Description**  
Joining a zoom meeting via web SDK is not working. Gets stuck at loading with 2/3 dots over and over. Looks like websockets are failing to connect.

**Browser Console Error**  
WebSocket connection to ‘wss://zoomsjc15645206rwg.sjc.zoom.us/wc/api/…removed…’ failed:  
(anonymous) @ zoom-meeting-2.12.2.min.js:2

**Which Web Meeting SDK version?**  
2.12.2

**Meeting SDK Code Snippets**

> **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)**
>
> Zoom Meeting SDK web sample. Contribute to zoom/meetingsdk-web-sample development by creating an account on GitHub.

Both CDN and Local samples are failing

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Follow setup steps for web-sample
2. Initialize Meeting
3. Join Meeting

**Screenshots**

**Troubleshooting Routes**  
We have regenerated secrets. We have tried multiple account credentials.

**Device (please complete the following information):**

- Device: Thinkpad P15s
- OS: Windows 10 Enterprise
- Browser: Chrome
- Browser Version 113.0.5672.127

**Additional context**  
It worked 1 time. But has failed many times before and after.

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**Author:** ![skyler.todd](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/skyler.todd/32/49009_2.png) [@skyler.todd](https://devforum.zoom.us/u/skyler.todd)\
**Post date:** [May 31, 2023, 7:39pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-failing-to-load/89402/2 "2023-05-31T19:39:29Z")

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Looks like this post is related

> [@Users are unable to join meeting through web sdk using 'ZoomMtg.join'](https://devforum.zoom.us/t/users-are-unable-to-join-meeting-through-web-sdk-using-zoommtg-join/89401):
>
> Meeting SDK Type and Version Web Meeting SDK 2.11.5 API Endpoint(s) and/or Zoom API Event(s) [https://developers.zoom.us/docs/meeting-sdk/web/client-view/meetings/#join-meeting](https://developers.zoom.us/docs/meeting-sdk/web/client-view/meetings/#join-meeting) Specifically the https://rwcdv.dv.zoom.us/wc/ping/... requests are being cancelled. Note that this failure is not unique to rwcdv.dv.zoom.us. Description Once the ZoomMtg.init call is successful, we attempt to call ZoomMtg.join. However, the ping api calls triggered by the ZoomMtg.join seem to be getting cancelled. N…

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**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [May 31, 2023, 8:53pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-failing-to-load/89402/3 "2023-05-31T20:53:49Z")

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Hi @skyler.todd , thanks for raising this here. This was related to a service issue posted to our status page. I’m going to close this thread and organize around the post you’ve linked from Rahul.

> **[Issues with Joining Meetings](https://status.zoom.us/incidents/3mzz2dr8yqw0)**
>
> Zoom's Status Page - Issues with Joining Meetings.

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<div class="post-metadata">

**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [May 31, 2023, 8:54pm UTC](https://devforum.zoom.us/t/zoom-web-sdk-failing-to-load/89402/4 "2023-05-31T20:54:16Z")

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Closed on May 31, 2023, 8:54pm UTC