# Zoom Webhook event logs unexpectedly displays a 500 response code

**URL:** <https://devforum.zoom.us/t/zoom-webhook-event-logs-unexpectedly-displays-a-500-response-code/50108>\
**Category:** API and Webhooks\
**Created:** [May 12, 2021, 10:56am UTC](https://devforum.zoom.us/t/zoom-webhook-event-logs-unexpectedly-displays-a-500-response-code/50108 "2021-05-12T10:56:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ed.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ed.g/32/3848_2.png) [@ed.g](https://devforum.zoom.us/u/ed.g)\
**Post date:** [May 12, 2021, 10:56am UTC](https://devforum.zoom.us/t/zoom-webhook-event-logs-unexpectedly-displays-a-500-response-code/50108/1 "2021-05-12T10:56:41Z")

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Hi there! Details using the template below, and can DM specific account / Zoom meeting details where required.

**Description**  
We have implemented the use of Zoom’s webhooks to monitor when cloud recordings have been completed.  
We have had multiple instances whereby we’ve successfully received and a processed a webhook notification, but the Zoom Webhook logs indicated a 500 response code.

**Error**  
Multiple webhook notifications with a response code of 500 in Zoom’s Webhook logs, despite our webhook listener successfully processing the notification.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Webhook

**Which Endpoint/s?**  
I can DM our webhook end point if required.

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Launch a Zoom sessions and initiate cloud recording
2. End the meeting
3. Wait for the cloud recording to be processed and a Webhook notification to be sent
4. Wait for the Listener to receive and process the webhook notification, and then check the Zoom Webhook logs.

**Screenshots (If applicable)**  
N/A - I can direct message screenshots, UUIDs etc if required.

**Additional context**  
Add any other context about the problem here.

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [May 13, 2021, 7:03pm UTC](https://devforum.zoom.us/t/zoom-webhook-event-logs-unexpectedly-displays-a-500-response-code/50108/2 "2021-05-13T19:03:11Z")

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Hi @ed.g,

Thanks for reaching out about this, and more than happy to look into this for you.

In order to make sure I can take a closer look, can I kindly ask you to send the following details to me at [developersupport@zoom.us](mailto:developersupport@zoom.us)?

- Example webhook payload you received successfully that shows 500 error in the logs, and timestamp
- The endpoint URL you’re receiving Zoom payloads at
- Example Meeting ID or UUID
- If possible, a screenshot of the associated 500 error in the logs

Thanks, and I’ll keep an eye out!

Best,  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 13, 2021, 5:04am UTC](https://devforum.zoom.us/t/zoom-webhook-event-logs-unexpectedly-displays-a-500-response-code/50108/3 "2021-06-13T05:04:05Z")

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Closed on June 13, 2021, 5:04am UTC

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