# Zoom webhook phone not triggered by update **URL:** \ **Category:** API and Webhooks\ **Tags:** webhooks\ **Created:** [November 27, 2024, 10:17am UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593 "2024-11-27T10:17:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![zheng.khor](https://avatars.discourse-cdn.com/v4/letter/z/a4c791/32.png) [@zheng.khor](https://devforum.zoom.us/u/zheng.khor)\ **Post date:** [November 27, 2024, 10:17am UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/1 "2024-11-27T10:17:20Z")
I am encountering with a Webhook-Only app I have created in Zoom. My goal is to capture changes that occur for users’ Zoom phone and extension lines. Here’s the situation: - I’ve added the phone.account\_settings\_updated event to my webhook app. - However, when I update the extension number of a user, no alert is sent. - I’ve tested other webhook events, such as updating user information, and they work as expected. It seems specific to the phone.account\_settings\_updated event, and I am unable to identify what might be going wrong. Could you please advise if there are additional configurations required for this event or if there are known limitations regarding this use case? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 2, 2024, 5:41pm UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/2 "2024-12-02T17:41:33Z")
Hi @zheng.khor Thanks for reaching out to us! Have you been able to troubleshoot this on your end? Are you able to receive the phone.account\_settings\_updated event in your app? ---
**Author:** ![zheng.khor](https://avatars.discourse-cdn.com/v4/letter/z/a4c791/32.png) [@zheng.khor](https://devforum.zoom.us/u/zheng.khor)\ **Post date:** [December 3, 2024, 1:41pm UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/3 "2024-12-03T13:41:44Z")
Hi, thank you for the response. I still couldn’t get the event from that webhook. I was trying to capture the changes - the extension and phone number that’s in Phone System Management. Do you perhaps know where I can look at to ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 12, 2024, 1:46am UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/4 "2024-12-12T01:46:42Z")
Hey @zheng.khor Sorry for the late reply here! I did not get a notification Allow me some time to troubleshoot this on my end and will get back to your ---
**Author:** ![zheng.khor](https://avatars.discourse-cdn.com/v4/letter/z/a4c791/32.png) [@zheng.khor](https://devforum.zoom.us/u/zheng.khor)\ **Post date:** [December 16, 2024, 11:12am UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/5 "2024-12-16T11:12:00Z")
@elisa.zoom Thanks for looking into this matter for me. 🙂 ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [January 6, 2025, 10:58pm UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/6 "2025-01-06T22:58:04Z")
Hi @zheng.khor Sorry for the late reply here. I was able to do some testing on my end and I do not thing the event you are trying to set up, displays the information you are looking for. But I am not able to get the event either, so I will report this internally to see what the issue could be with this event ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [January 7, 2025, 4:40pm UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/7 "2025-01-07T16:40:56Z")
Hi again @zheng.khor I have received the event but only when I make changes to the Account Settings, under the Account Management tab \> Account settings \> Zoom Phone tab. Unfortunately, updating a user’s extension number is not considered a setting update, so I do not think you would receive the event. So this would be considered as expected behavior ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 8, 2025, 4:41pm UTC](https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/8 "2025-01-08T16:41:46Z")
Closed on January 8, 2025, 4:41pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.