# Zoom WebSdk Service outage **URL:** \ **Category:** Web\ **Created:** [March 1, 2021, 4:16am UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479 "2021-03-01T04:16:48Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\ **Post date:** [March 1, 2021, 4:16am UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/1 "2021-03-01T04:16:49Z")
**Description** Error joining meeting using WebSDK **Error** WebSocket connection to ‘wss://zoomap3623554rwg.cloud.zoom.us/wc/api/’ failed: Error in connection establishment: net::ERR\_NAME\_NOT\_RESOLVED **Which Client Web SDK version?** 1.9.0 **Screenshots** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/2/925e2d0b3222fccb7aae7d20ad64b73c2ee4b213.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 1, 2021, 6:09pm UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/2 "2021-03-01T18:09:33Z")
Hey @sandeep.tendulkar , Are you still having this issue? If so, can you please provide steps to reproduce it? Thanks, Tommy ---
**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\ **Post date:** [March 2, 2021, 3:32am UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/3 "2021-03-02T03:32:15Z")
Thanks @tommy Now the problem has resolved. However from indian customer points of view, zoom websdk was effectively down for more than 12-18 hours. And zoom status page was not reflecting the same. Hope if such problems occurs in future, zoom status page would correctly update status so that we can update our customers about the root cause. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 2, 2021, 7:20pm UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/4 "2021-03-02T19:20:29Z")
Hey @sandeep.tendulkar , I am happy to hear the problem is resolved, however we do apologies for the issues you saw. I will check with our Web SDK team to see why this issue occurred and how we can prevent it in the future. Thanks, Tommy ---
**Author:** ![sandeep.tendulkar](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sandeep.tendulkar](https://devforum.zoom.us/u/sandeep.tendulkar)\ **Post date:** [March 3, 2021, 1:30pm UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/5 "2021-03-03T13:30:23Z")
Hi @tommy , We have started getting similar issue again. WebSocket connection to ‘wss://zoomff181596712rwg.cloud.zoom.us/wc/media/93294656196?type=a&cid=38493F68-55B5-DB2D-D2FC-A1331516F09E&mode=2’ failed: Error during WebSocket handshake: net::ERR\_CONNECTION\_RESET ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/e/6e5d4ad75d3a304a86ece7b92e4773a76e40244e.jpeg) ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [March 4, 2021, 10:50pm UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/6 "2021-03-04T22:50:03Z")
Hey @sandeep.tendulkar, Thank you for the update, I’m sorry to hear that you’re encountering this issue again. We are working to provide an update soon that will ensure that this doesn’t happen again. In the meantime, as a workaround, you can try adding another region to `data_center_regions` via the [Update User Settings API](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usersettingsupdate): ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/a/ba7c6c44a7e6ebc78c36b3b83610cbe770365195.png) Please note, we are in the process of updating this documentation so instead of using the “EU” data center, you will want to use either “DE” for Germany or “NL” for Netherlands. I’ve also reached out to our engineering team to see if this is something they can address immediately. I’ll be sure to keep you updated as I have more information from them. (CS-3123) Thanks, Max ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [March 11, 2021, 2:10am UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/7 "2021-03-11T02:10:02Z")
Hey @sandeep.tendulkar, Thank you for your patience. Our engineering team got back to me and indicated that this was likely related to the outage that we had identified. Are you still seeing this issue? If so, we’ll investigate further from there but we expect it should be resolved now. Thanks, Max ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [April 10, 2021, 12:10pm UTC](https://devforum.zoom.us/t/zoom-websdk-service-outage/44479/8 "2021-04-10T12:10:17Z")
Closed on April 10, 2021, 12:10pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.