# ZoomAPI sends duplicate registration cancel/denied mail **URL:** \ **Category:** API and Webhooks\ **Created:** [January 22, 2020, 5:40am UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632 "2020-01-22T05:40:38Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ujimamkt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ujimamkt/32/2977_2.png) [@ujimamkt](https://devforum.zoom.us/u/ujimamkt)\ **Post date:** [January 22, 2020, 5:40am UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/1 "2020-01-22T05:40:38Z")
**Description/Error** I try to create original registration page. I’m thinking I want to this page have registration/cancel/re-registration function. And, I found the api “Add a webinar registrant” and “update webinar registrants status”. But when I called that update a webinar registrants status api to change status to cancel/deny, zoom api sended duplicate registration cancel/denied mail. Is this api behavior intended ? or configuration point is exist ? **Which App Type (OAuth / Chatbot / JWT / Webhook)?** JWT **Which Endpoint/s?** [Update a webinar registrants status.](https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrantstatus) **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Register any user(via web registration page or use “Add a Webinar Registrat” api) 2. Request “Update a webinar registrants status” api body sample: ```auto { "action": "cancel", "registrants": [ { "id": "xxxxxxx", "email": "xxxxxx@gmail.com" } ] } ``` 1. status update correctly. But zoom api send “registration cancel mail” by two times. **Additional context** I also want to change cancel/deny mail template even when use api. (I confirmed I can change mail template via Zoom Web page) is there any configuration way to as similar to web page? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 22, 2020, 6:08pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/2 "2020-01-22T18:08:33Z")
Hey @ujimamkt, thanks for posing and using Zoom! I was able to reproduce the duplicate emails. We will work on fixing this. (ZOOM-134663) > [@ujimamkt](#): > > I also want to change cancel/deny mail template even when use api. > (I confirmed I can change mail template via Zoom Web page) > is there any configuration way to as similar to web page? [You can update the branding for emails here.](https://zoom.us/account/webinar/setting) As of now updating the templates is not possible with API. Thanks, Tommy ---
**Author:** ![vikrant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vikrant/32/6518_2.png) [@vikrant](https://devforum.zoom.us/u/vikrant)\ **Post date:** [June 6, 2020, 12:30am UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/3 "2020-06-06T00:30:36Z")
Any updates on the fix. We have same issue on our side. Please fix this, users does not have pleasant experience due to duplicate emails. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 11, 2020, 6:40pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/4 "2020-06-11T18:40:55Z")
Hey @vikrant, No update yet, I have asked engineering to prioritize this. Thanks, Tommy ---
**Author:** ![vikrant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vikrant/32/6518_2.png) [@vikrant](https://devforum.zoom.us/u/vikrant)\ **Post date:** [June 12, 2020, 9:02pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/5 "2020-06-12T21:02:33Z")
@tommy Thank you. Please update us on this asap, since our webinar users are experiencing this issue. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 17, 2020, 9:27pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/6 "2020-06-17T21:27:17Z")
Hey @vikrant, This is in our backlog to fix, I do not have an ETA. Thanks for your patience, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 23, 2020, 7:09pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/7 "2020-07-23T19:09:39Z")
Hey @vikrant, @ujimamkt, This is now fixed. 🙂 Thanks, Tommy ---
**Author:** ![xavier.creus](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/xavier.creus/32/23352_2.png) [@xavier.creus](https://devforum.zoom.us/u/xavier.creus)\ **Post date:** [February 19, 2021, 4:42pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/8 "2021-02-19T16:42:09Z")
> [@tommy](#): > > ZOOM-134663 Hi Tommy, I am experiencing the same issue in Laravel with Zoom SDK 1.9.0. Is it normal? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 19, 2021, 5:23pm UTC](https://devforum.zoom.us/t/zoomapi-sends-duplicate-registration-cancel-denied-mail/7632/9 "2021-02-19T17:23:17Z")
Hey @xavier.creus , Please create a new topic here #client-web-sdk and fill out the post template so we have enough info to assist. 🙂 Thanks, Tommy