# ZR-CSAPI Stops Accepting SSH Connections We are getting ssh\_exchange\_identification error

**URL:** <https://devforum.zoom.us/t/zr-csapi-stops-accepting-ssh-connections-we-are-getting-ssh-exchange-identification-error/76300>\
**Category:** API and Webhooks\
**Tags:** zoom-room\
**Created:** [September 21, 2022, 7:05am UTC](https://devforum.zoom.us/t/zr-csapi-stops-accepting-ssh-connections-we-are-getting-ssh-exchange-identification-error/76300 "2022-09-21T07:05:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aditya.tawar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aditya.tawar/32/36535_2.png) [@aditya.tawar](https://devforum.zoom.us/u/aditya.tawar)\
**Post date:** [September 21, 2022, 7:05am UTC](https://devforum.zoom.us/t/zr-csapi-stops-accepting-ssh-connections-we-are-getting-ssh-exchange-identification-error/76300/1 "2022-09-21T07:05:13Z")

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**Description**  
_ZRCSAPI stops accepting connection requests on SSH connection when we try to use the native zoom app it also does not work. But when we restart the system on which ZRCSAPI is running it starts working fine for somedays_  
We are using a windows machine to run ZRCSAPI  
ZAAPI Release: 1.1  
Zoom Room Release: 5.11.3.1634

**Error**

- ssh\_exchange\_identification: Connection closed by remote host\*

**How To Reproduce**  
_Steps to reproduce the behavior:_

1. within 5 to 7 days this issue gets reproduced

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 24, 2023, 10:41pm UTC](https://devforum.zoom.us/t/zr-csapi-stops-accepting-ssh-connections-we-are-getting-ssh-exchange-identification-error/76300/2 "2023-09-24T22:41:57Z")

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Closed on September 24, 2023, 10:41pm UTC

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