# ZRA API missing scopes to get Conversation Scorecards

**URL:** <https://devforum.zoom.us/t/zra-api-missing-scopes-to-get-conversation-scorecards/132261>\
**Category:** API and Webhooks\
**Created:** [May 2, 2025, 1:52pm UTC](https://devforum.zoom.us/t/zra-api-missing-scopes-to-get-conversation-scorecards/132261 "2025-05-02T13:52:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Derek2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/derek2/32/68903_2.png) [@Derek2](https://devforum.zoom.us/u/Derek2)\
**Post date:** [May 2, 2025, 1:52pm UTC](https://devforum.zoom.us/t/zra-api-missing-scopes-to-get-conversation-scorecards/132261/1 "2025-05-02T13:52:12Z")

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Hi,

The endpoint I’m using is:  
[https://api.zoom.us/v2/iq/conversations/:conversationId/scorecards?page\_size=30&next\_page\_token=](https://api.zoom.us/v2/iq/conversations/:conversationId/scorecards?page_size=30&next_page_token=)

I’m trying to set up an API connection detailed here ([https://developers.zoom.us/docs/api/iq/#tag/conversations/GET/iq/conversations/{conversationId}/interactions](https://developers.zoom.us/docs/api/iq/#tag/conversations/GET/iq/conversations/%7BconversationId%7D/interactions)) to “Get Conversation Scorecards”.

The API documentation says these scopes are required:  
iq\_coaching:read  
iq\_coaching:read:admin  
zra:read:conversation\_scorecards  
zra:read:conversation\_scorecards:admin

However, as you can see in the attached screenshot, the only scope available is:  
zra:read:conversation\_scorecards:admin

 ![Screenshot 2025-05-01 at 9.56.28 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/c/8c7a0c19cf13b984a93506d0c77ff11017938e20.png)

When I try to get the scorecard data using this scope, I get the following error response:  
{  
“code”: 4700,  
“message”: “Invalid access token, does not contain scopes:[zra:read:conversation\_scorecards, zra:read:conversation\_scorecards:admin].”  
}

Can you please confirm what I need to do in order to access the required scopes? Thanks.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 6, 2025, 7:35pm UTC](https://devforum.zoom.us/t/zra-api-missing-scopes-to-get-conversation-scorecards/132261/2 "2025-05-06T19:35:12Z")

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Hey @Derek2  
Thanks for reaching out to us. I will take a closer look and report this issue.  
It seems like you have the right scopes added to your app, so I do not think the error you are seeing is expected.

The only thing I noticed is that the endpoint you are using is marked as deprecated. Can you please try with this new endpoint instead

> **[Revenue Accelerator APIs](https://developers.zoom.us/docs/api/iq/#tag/conversations/GET/zra/conversations/%7BconversationId%7D/interactions)**
>
> API reference for: Revenue Accelerator

> **[Revenue Accelerator APIs](https://developers.zoom.us/docs/api/iq/#tag/conversations/GET/zra/conversations/%7BconversationId%7D/scorecards)**
>
> API reference for: Revenue Accelerator

The Request URL should look like this

[https://api.zoom.us/v2/zra/conversations/:conversationId/scorecards?page\_size=30&next\_page\_token=](https://api.zoom.us/v2/zra/conversations/:conversationId/scorecards?page_size=30&next_page_token=)

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 10, 2026, 11:11am UTC](https://devforum.zoom.us/t/zra-api-missing-scopes-to-get-conversation-scorecards/132261/3 "2026-05-10T11:11:42Z")

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Closed on May 10, 2026, 11:11am UTC

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