# ZVA hand-off to ZCC Message queue need global variable

**URL:** <https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229>\
**Category:** Zoom Virtual Agent\
**Created:** [December 26, 2025, 7:56pm UTC](https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229 "2025-12-26T19:56:37Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![dave.dodge](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dave.dodge/32/61850_2.png) [@dave.dodge](https://devforum.zoom.us/u/dave.dodge)\
**Post date:** [December 26, 2025, 7:56pm UTC](https://devforum.zoom.us/t/zva-hand-off-to-zcc-message-queue-need-global-variable/140229/1 "2025-12-26T19:56:37Z")

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We have a Bot sub flow that prompts the user for their full name and phone number, and stores it using the global variables, global\_system.Consumer.userName and global\_system.Consumer.phoneNumber1. As part of the exit to the Contact Center message queue we’d like to use these variables to match the consumer against an existing address book contact. I can see the two variables in the More Information portion of the queue when I accept the engagement, but the presentment still shows as Consumer in the queue and doesn’t associate with other channel engagements where the username is mapped to an address book contact.