No audio on android device

Michael
Thu, 09 Oct 2025 09:53:29 +0000
Android

Description
After updating to use your major version 2 of the video sdk, we have no longer any sound on our android app - iOS works fine also when talking to the Android app.

We have however discovered that if we call

zoomSdk.testAudioDeviceHelper.startSpeakerTest()
zoomSdk.testAudioDeviceHelper.stopSpeakerTest()

Then it works for the second call, even though startSpeakerTest() returns internal error for both calls.

No exceptions are thrown and startAudio() returns Errors_Success, but audio is completely silent.

Which Android Video SDK version?
2.3.10

To Reproduce(If applicable)
Happens every time we try to start a call.

Screenshots
Not relevant

Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).

Smartphone (please complete the following information):

Device: Pixel 9

OS: Android 16

Additional context
We are also using Android Telecom to manage calls.

1 post - 1 participant