Black Screen on Android Video SDK 2.2.0

Paul
Wed, 30 Apr 2025 06:25:43 +0000
Video SDK

Hi Team,

Link for Google drive

This google drive link contains two zoom logs from Android devices which uses this zoom video sdk 2.2.0 for android

and whenever i call the bellow method

fun sdkChangeRemoteUserVideoResolution(
    screen: ZoomScreenType.VideoOnScreen,
    remoteSdkUser: ZoomVideoSDKUser?,
    resolution: String
) {
    if (remoteSdkUser == null) {
        logNormal(COMP_NAME, "remoteSdkUser is null cannot show video")
        loge(COMP_NAME, "remoteSdkUser is null cannot show video")
        return
    }

    val videoResolution=when(resolution){
        "FHD" -> ZoomVideoSDKVideoResolution.VideoResolution_1080P
        "HD" -> ZoomVideoSDKVideoResolution.VideoResolution_720P
        "SD" -> ZoomVideoSDKVideoResolution.VideoResolution_360P
        "auto"-> ZoomVideoSDKVideoResolution.ZoomVideoSDKResolution_Auto

        else -> ZoomVideoSDKVideoResolution.ZoomVideoSDKResolution_Auto
    }
    loge("CallSettingsSheet ","Resolution "+videoResolution)
    val ret = remoteSdkUser.videoCanvas.subscribe(
            screen.remoteZoomSdkView(),
            ZoomVideoSDKVideoAspect.ZoomVideoSDKVideoAspect_PanAndScan,
            videoResolution
        )

    loge("CallSettingsSheet sdkStartRemoteUserVideo ", "" + ZoomErrorCode.parseErrorCode(ret))
    logNormal("CallSettingsSheet sdkStartRemoteUserVideo ", "" + ZoomErrorCode.parseErrorCode(ret))
}

the remote video feed is going black and when I need to select any other resolution to get back the video.

this issue was not there for same sdk with older version 2.1.0

Can you please consider this as a high priority one
cc
@ticorrian.heard , @ekaansh.zoom , @richard.zoom

2 posts - 2 participants