ZOOM Video SDK 2.1.5 not working properly on Android

Gireesh
Mon, 17 Mar 2025 13:01:06 +0000
Android

Before Creating a New Topic:

If you’re experiencing unexpected Video SDK behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:

Zoom Developer Changelog for Dev Product Changes: https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/

General Troubleshooting: Support

To Submit a Ticket for Unexpected Video SDK Behavior: Official Zoom Support | Help Center

For General & Integrations Related Guidance: https://community.zoom.com/

Description
I’m getting a black screen when the Android participant joins the session while another user from the web is already there. However, if the Android user joins first and then the web user joins, it works fine.

Working fine in SDK version 2.1.1

Which Android Video SDK version?
2.1.5

Screenshots

Smartphone (please complete the following information):

Device: Motorola Edge 40

OS:Android 14

Additional context
Working fine in SDK version 2.1.1

3 posts - 3 participants