Existing RTMS app suddenly lost meeting content permissions

Pranav
Fri, 22 Aug 2025 21:36:04 +0000
Realtime Media Streams

Hi I have an app built on RTMS that was working till yesterday. I made some changes and installed it again, and now the meeting content scopes like audio, transcript, video are gone.

Now the app no longer sends the RTMS webhooks, nor does it send meeting content to my server.

When I try to start RTMS stream via API for a meeting, I get a 403 error: {“code”:13262,“message”:“The app ‘<REDACTED_CLIENT_ID>’ is not authorized to access meeting content. Please add it in the Allow apps to access meeting content setting in the Settings page of the Zoom web portal.”}

But in the settings, when I try to add apps to auto-start, the dropdown doesn’t show my development app anymore.

I am on Pro plan.

Please help. I need to continue development since I have commitments.

8 posts - 5 participants