Mute music/message like hold music?

CCerra
Wed, 09 Apr 2025 16:00:37 +0000
Contact Center

Can we play some sort of music/audio file when a user is muted like would happen if the consumer is on hold?

Alternatively, I assume when the user mutes themselves then Zoom automatically stops forwarding any audio to the consumer. Is that true, or could a user mute themselves and we could still transmit audio saying “one moment” or something similar?

We’d also like to do something similar with hold, like before the consumer hears music but after the user has pressed hold, the consumer hears a customizable message, such as “you’re being placed on hold” but dynamically set to accommodate different languages

Thanks!

2 posts - 2 participants