# \#contact\_center **URL:** https://devforum.zoom.us/tag/contact-center/59.md [Latest](https://devforum.zoom.us/latest.md) · [Categories](https://devforum.zoom.us/categories.md) · [Tags](https://devforum.zoom.us/tags.md) --- ## [Virtual Agent report endpoints ignore from/to date filters — same stale page returned regardless of window](https://devforum.zoom.us/t/virtual-agent-report-endpoints-ignore-from-to-date-filters-same-stale-page-returned-regardless-of-window/146650)
**Author:** [@RoryRebel](https://devforum.zoom.us/u/RoryRebel)\ **Replies:** 0\ **Last updated:** [September 22, 2026, 3:59am UTC](https://devforum.zoom.us/t/virtual-agent-report-endpoints-ignore-from-to-date-filters-same-stale-page-returned-regardless-of-window/146650 "2026-09-22T03:59:31Z")
API Endpoint(s) and/or Zoom API Event(s) GET https://api.zoom.us/v2/virtual\_agent/report/engagements (also affects the sibling endpoints report/transcripts, report/engagements/variables, report/engagements/query\_details… --- ## [Incomplete assigned\_to\_type in number management "List phone numbers" documentation](https://devforum.zoom.us/t/incomplete-assigned-to-type-in-number-management-list-phone-numbers-documentation/145923)
**Author:** [@Garrett5](https://devforum.zoom.us/u/Garrett5)\ **Replies:** 0\ **Last updated:** [August 26, 2026, 4:16pm UTC](https://devforum.zoom.us/t/incomplete-assigned-to-type-in-number-management-list-phone-numbers-documentation/145923 "2026-08-26T16:16:18Z")
API Endpoint(s) and/or Zoom API Event(s) Number Management “List phone numbers” endpoint (unable to add a link in this ticket) Description Looking at the documentation for the API listed above, it seems to me that the … --- ## [API call for Opt-in / Opt-out history](https://devforum.zoom.us/t/api-call-for-opt-in-opt-out-history/91933)
**Author:** [@albert\_smith](https://devforum.zoom.us/u/albert_smith)\ **Replies:** 6\ **Last updated:** [August 12, 2026, 2:25am UTC](https://devforum.zoom.us/t/api-call-for-opt-in-opt-out-history/91933 "2026-08-12T02:25:30Z")
I see where I can determine if an agent is Opted in/out to a queue using an API command. I need to be able to see the history of the Opt-in and opt-out. There is a portal option for this at Contact Center \> Agent Repo… --- ## [Need the ability for an agent or API to remove, defer, or skip a contact during an active outbound campaign without stopping and restarting the campaign](https://devforum.zoom.us/t/need-the-ability-for-an-agent-or-api-to-remove-defer-or-skip-a-contact-during-an-active-outbound-campaign-without-stopping-and-restarting-the-campaign/144763)
**Author:** [@Day](https://devforum.zoom.us/u/Day)\ **Replies:** 0\ **Last updated:** [July 14, 2026, 1:28pm UTC](https://devforum.zoom.us/t/need-the-ability-for-an-agent-or-api-to-remove-defer-or-skip-a-contact-during-an-active-outbound-campaign-without-stopping-and-restarting-the-campaign/144763 "2026-07-14T13:28:25Z")
Summary We would like the ability for agents or administrators to remove, defer, or skip a contact during an active Zoom Contact Center outbound campaign without requiring the campaign to be stopped and restarted. Use C… --- ## [Zoom API Invalid Access Token Behavior Change](https://devforum.zoom.us/t/zoom-api-invalid-access-token-behavior-change/114327)
**Author:** [@reese](https://devforum.zoom.us/u/reese)\ **Replies:** 3\ **Last updated:** [July 2, 2026, 10:57am UTC](https://devforum.zoom.us/t/zoom-api-invalid-access-token-behavior-change/114327 "2026-07-02T10:57:33Z")
API Endpoint(s) and/or Zoom API Event(s) /v2/contact\_center/users Description Starting July 19, 2024, we have noticed a change in the way this endpoint responds when an invalid token (i.e. expired) is used. Our Zoom… --- ## [How to get email engagement details by API and WebHook](https://devforum.zoom.us/t/how-to-get-email-engagement-details-by-api-and-webhook/133278)
**Author:** [@Alexander.LWZ](https://devforum.zoom.us/u/Alexander.LWZ)\ **Replies:** 10\ **Last updated:** [June 15, 2026, 7:11am UTC](https://devforum.zoom.us/t/how-to-get-email-engagement-details-by-api-and-webhook/133278 "2026-06-15T07:11:49Z")
For the engagement in the Email queue, how can we retrieve the email body, email address, email subject, consumer email and variable info using the Zoom API get engagement by engagement id? --- ## [POST /v2/contact\_center/outbound\_campaign/contact\_lists/{id}/contacts — correct field names for request body?](https://devforum.zoom.us/t/post-v2-contact-center-outbound-campaign-contact-lists-id-contacts-correct-field-names-for-request-body/143630)
**Author:** [@Eric14](https://devforum.zoom.us/u/Eric14)\ **Replies:** 0\ **Last updated:** [May 14, 2026, 3:07pm UTC](https://devforum.zoom.us/t/post-v2-contact-center-outbound-campaign-contact-lists-id-contacts-correct-field-names-for-request-body/143630 "2026-05-14T15:07:15Z")
Trying to add contacts to an outbound campaign contact list via S2S OAuth. The endpoint returns error 300 “Validation Failed” with contact\_phones and contact\_display\_name listed as missing, even when present in the paylo… --- ## [Why is the Webhook Event contact\_center.queue\_scheduled\_callback\_created not firing?](https://devforum.zoom.us/t/why-is-the-webhook-event-contact-center-queue-scheduled-callback-created-not-firing/143557)
**Author:** [@omari.isaac](https://devforum.zoom.us/u/omari.isaac)\ **Replies:** 1\ **Last updated:** [May 13, 2026, 3:43pm UTC](https://devforum.zoom.us/t/why-is-the-webhook-event-contact-center-queue-scheduled-callback-created-not-firing/143557 "2026-05-13T15:43:13Z")
Recently, the Contact Center WebHook event, contact\_center.queue\_scheduled\_callback\_created, was subscribed to in the Marketplace App, but I have not seen the event ever post to our HTTPS endpoint. What are the specific … --- ## [Using messaging endpoint, engagement loses original outgoing message within 15 minutes](https://devforum.zoom.us/t/using-messaging-endpoint-engagement-loses-original-outgoing-message-within-15-minutes/143362)
**Author:** [@cwcage](https://devforum.zoom.us/u/cwcage)\ **Replies:** 0\ **Last updated:** [May 5, 2026, 4:48am UTC](https://devforum.zoom.us/t/using-messaging-endpoint-engagement-loses-original-outgoing-message-within-15-minutes/143362 "2026-05-05T04:48:31Z")
I have a problem where messaging engagements we create via API seem to close in less than 15 minutes. I need them to stay open so that if a consumer responds, my agents can see the original message the consumer responde… --- ## [Zoom Contact Center QoS Monitoring app](https://devforum.zoom.us/t/zoom-contact-center-qos-monitoring-app/143009)
**Author:** [@jhalstead](https://devforum.zoom.us/u/jhalstead)\ **Replies:** 2\ **Last updated:** [April 24, 2026, 8:18pm UTC](https://devforum.zoom.us/t/zoom-contact-center-qos-monitoring-app/143009 "2026-04-24T20:18:01Z")
building a MSO offering for proactive monitoring on voice quality. I see and use the phone qos, Zoom Dashboard has them. how / when will APIs and Webhook be available for ZCC Voice / Video QOS data? --- ## [Variable value ignored in "Send Media" node after successful HTTP Request](https://devforum.zoom.us/t/variable-value-ignored-in-send-media-node-after-successful-http-request/141414)
**Author:** [@Alest](https://devforum.zoom.us/u/Alest)\ **Replies:** 0\ **Last updated:** [January 21, 2026, 3:10pm UTC](https://devforum.zoom.us/t/variable-value-ignored-in-send-media-node-after-successful-http-request/141414 "2026-01-21T15:10:21Z")
I am using an HTTP Request node to call an API and mapping the response to store values in a variable. However, when I reference that variable in a subsequent Send Media node (to have the voice narrate the assigned value… --- ## [Zoom App for Contact Center - Open before taking calls](https://devforum.zoom.us/t/zoom-app-for-contact-center-open-before-taking-calls/139334)
**Author:** [@brett](https://devforum.zoom.us/u/brett)\ **Replies:** 0\ **Last updated:** [December 8, 2025, 2:05pm UTC](https://devforum.zoom.us/t/zoom-app-for-contact-center-open-before-taking-calls/139334 "2025-12-08T14:05:45Z")
I’m experiencing an issue with engagement event handling for my Zoom app when used in the call center context. I want agents to be able to open my app via the App tab in the Zoom client, pop it out into a separate windo… --- ## [Granular Queue Membership Permission in Zoom Contact Center](https://devforum.zoom.us/t/granular-queue-membership-permission-in-zoom-contact-center/139266)
**Author:** [@Daniel28](https://devforum.zoom.us/u/Daniel28)\ **Replies:** 0\ **Last updated:** [December 5, 2025, 1:03am UTC](https://devforum.zoom.us/t/granular-queue-membership-permission-in-zoom-contact-center/139266 "2025-12-05T01:03:32Z")
Summary Assigning a user the Queue Management role in Zoom Contact Center is far too broad. It gives the user control over all queue settings, not just the ability to add or remove agents. Problem We need supervisors to… --- ## [Contact Center outbound campaign error](https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114)
**Author:** [@dfcoder](https://devforum.zoom.us/u/dfcoder)\ **Replies:** 1\ **Last updated:** [October 17, 2025, 7:59pm UTC](https://devforum.zoom.us/t/contact-center-outbound-campaign-error/138114 "2025-10-17T19:59:43Z")
API Endpoint(s) and/or Zoom API Event(s) https://api.zoom.us/v2/contact\_center/outbound\_campaign/campaigns Description When posting to the endpoint, it returns the following error: “The queue used by the current camp… --- ## [GET /v2/contact\_center\_inboxes/{inboxId}/messages type mismatch](https://devforum.zoom.us/t/get-v2-contact-center-inboxes-inboxid-messages-type-mismatch/138084)
**Author:** [@rberkooz](https://devforum.zoom.us/u/rberkooz)\ **Replies:** 0\ **Last updated:** [October 15, 2025, 9:21pm UTC](https://devforum.zoom.us/t/get-v2-contact-center-inboxes-inboxid-messages-type-mismatch/138084 "2025-10-15T21:21:31Z")
I am working on an application that calls the Zoom contact center API to fetch inboxes, and then fetches messages for a given inbox. The /contact\_center/inboxes/{inboxId} endpoint only returns “inbox\_type”:”voicemail” (… --- ## [Help Needed: Accessing Zoom Transcript in Apex](https://devforum.zoom.us/t/help-needed-accessing-zoom-transcript-in-apex/126594)
**Author:** [@Dinesh](https://devforum.zoom.us/u/Dinesh)\ **Replies:** 2\ **Last updated:** [August 29, 2025, 8:17pm UTC](https://devforum.zoom.us/t/help-needed-accessing-zoom-transcript-in-apex/126594 "2025-08-29T20:17:48Z")
Hi Team, I am trying to access the transcript from my Apex script but am not receiving the below response. When calling the transcript URL, I receive: \[Status=Found, StatusCode=302\] I have implemented redirection log… --- ## [Automatically forward specific messages received in a Telegram bot to a Zoom queue](https://devforum.zoom.us/t/automatically-forward-specific-messages-received-in-a-telegram-bot-to-a-zoom-queue/135840)
**Author:** [@Srinath](https://devforum.zoom.us/u/Srinath)\ **Replies:** 2\ **Last updated:** [August 7, 2025, 3:32pm UTC](https://devforum.zoom.us/t/automatically-forward-specific-messages-received-in-a-telegram-bot-to-a-zoom-queue/135840 "2025-08-07T15:32:54Z")
Hi Team, We’re working on integrating Telegram with Zoom Contact Center. Our goal is to automatically forward specific messages received in a Telegram bot to a Zoom queue, allowing our agents to respond from within the … --- ## [API disposition added Event Triggering multiple times](https://devforum.zoom.us/t/api-disposition-added-event-triggering-multiple-times/136090)
**Author:** [@Jon1989](https://devforum.zoom.us/u/Jon1989)\ **Replies:** 0\ **Last updated:** [August 5, 2025, 11:55am UTC](https://devforum.zoom.us/t/api-disposition-added-event-triggering-multiple-times/136090 "2025-08-05T11:55:43Z")
API Endpoint(s) and/or Zoom API Event(s) Engagement Disposition Added Description We have a webhook set to trigger on disposition added. Some engagements are triggering multiple times, this is causing us issues with … --- ## [Contact Center SDK Events not working](https://devforum.zoom.us/t/contact-center-sdk-events-not-working/133950)
**Author:** [@emily.garner](https://devforum.zoom.us/u/emily.garner)\ **Replies:** 1\ **Last updated:** [June 20, 2025, 12:15pm UTC](https://devforum.zoom.us/t/contact-center-sdk-events-not-working/133950 "2025-06-20T12:15:58Z")
According to this documentation: Add video client | Contact Center SDK | web The contact center SDK should be able to detect multiple events, but the only ones we are able to get logged are video-start and video-end (wh… --- ## [How to Add Contacts via API for Zoom Phone? Also, Contact Center API Access?](https://devforum.zoom.us/t/how-to-add-contacts-via-api-for-zoom-phone-also-contact-center-api-access/134163)
**Author:** [@naohiro](https://devforum.zoom.us/u/naohiro)\ **Replies:** 1\ **Last updated:** [June 18, 2025, 7:14pm UTC](https://devforum.zoom.us/t/how-to-add-contacts-via-api-for-zoom-phone-also-contact-center-api-access/134163 "2025-06-18T19:14:57Z")
Hi everyone, I’m currently working on integrating Zoom Phone with our internal contact system. Our goal is to show customer names from our internal database when receiving calls on Zoom Phone. We’re subscribed to Zoom… --- ## [Customizable, dynamic screenpop to agent](https://devforum.zoom.us/t/customizable-dynamic-screenpop-to-agent/133655)
**Author:** [@Nilashee](https://devforum.zoom.us/u/Nilashee)\ **Replies:** 0\ **Last updated:** [June 5, 2025, 1:49pm UTC](https://devforum.zoom.us/t/customizable-dynamic-screenpop-to-agent/133655 "2025-06-05T13:49:42Z")
We would like to request a feature to support a more flexible screen pop experience within the Zoom Contact Center platform. Our use case involves scenarios where an API call (based on the caller’s ANI) returns multiple… --- ## [Is contact center list engagements API really on the medium rate limit?](https://devforum.zoom.us/t/is-contact-center-list-engagements-api-really-on-the-medium-rate-limit/131609)
**Author:** [@SteveDonnelly](https://devforum.zoom.us/u/SteveDonnelly)\ **Replies:** 0\ **Last updated:** [April 17, 2025, 5:43pm UTC](https://devforum.zoom.us/t/is-contact-center-list-engagements-api-really-on-the-medium-rate-limit/131609 "2025-04-17T17:43:22Z")
List engagements API: https : / / developers . zoom . us /docs/api/contact-center/#tag/engagements/GET/contact\_center/engagements Description Our company just migrated to zoom contact center from ringcentral yesterday. … --- ## [Feature Request - Zoom CC Webhook API - Add engagement Conference events](https://devforum.zoom.us/t/feature-request-zoom-cc-webhook-api-add-engagement-conference-events/130070)
**Author:** [@alejandro.flores](https://devforum.zoom.us/u/alejandro.flores)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 5:32pm UTC](https://devforum.zoom.us/t/feature-request-zoom-cc-webhook-api-add-engagement-conference-events/130070 "2025-03-21T17:32:38Z")
Requesting the addition of Conference events to the Zoom CC API. I’d previously posted about this: No conferencing event in Zoom Contact Center API The API currently has transfer events, so we’d like to see something si… --- ## [Get Engagements Endpoint does not return all variables](https://devforum.zoom.us/t/get-engagements-endpoint-does-not-return-all-variables/129732)
**Author:** [@LukasR](https://devforum.zoom.us/u/LukasR)\ **Replies:** 4\ **Last updated:** [March 17, 2025, 12:44pm UTC](https://devforum.zoom.us/t/get-engagements-endpoint-does-not-return-all-variables/129732 "2025-03-17T12:44:53Z")
Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) /contact\_center/engagements /contact\_center/engagements/{engagementId} Description There are 56 variables to an engagement, and we can make c… --- ## [Can someone file a bug for contact\_center/engagements/{engagement\_id}/events](https://devforum.zoom.us/t/can-someone-file-a-bug-for-contact-center-engagements-engagement-id-events/129433)
**Author:** [@robert.louis.murphy](https://devforum.zoom.us/u/robert.louis.murphy)\ **Replies:** 3\ **Last updated:** [March 15, 2025, 12:59am UTC](https://devforum.zoom.us/t/can-someone-file-a-bug-for-contact-center-engagements-engagement-id-events/129433 "2025-03-15T00:59:23Z")
This endpoint only works when the engagement is over. Would be useful to be able to look up the events so far during an engagement. Currently, if you try and get the events for and engagment that you got by listing an ag… --- ## [Zoom Contact Center Web App Integration](https://devforum.zoom.us/t/zoom-contact-center-web-app-integration/129785)
**Author:** [@Shivam1](https://devforum.zoom.us/u/Shivam1)\ **Replies:** 0\ **Last updated:** [March 12, 2025, 6:19pm UTC](https://devforum.zoom.us/t/zoom-contact-center-web-app-integration/129785 "2025-03-12T18:19:46Z")
Zoom Contact Center Integration: Triggering Live Chat from Web App Description I’m integrating Zoom Contact Center with my website and need a way to trigger live chat dynamically based on user actions. What I’ve Tried: … --- ## [How can I enable the Quality Management scopes?](https://devforum.zoom.us/t/how-can-i-enable-the-quality-management-scopes/124830)
**Author:** [@omar.delgado](https://devforum.zoom.us/u/omar.delgado)\ **Replies:** 1\ **Last updated:** [January 21, 2025, 9:38pm UTC](https://devforum.zoom.us/t/how-can-i-enable-the-quality-management-scopes/124830 "2025-01-21T21:38:31Z")
Hello! I am developing an application to retrieve the Quality Management details. This is the URL I am consuming: https://api.zoom.us/v2/qm/interactions And this is the response: Invalid access token, does not contain… --- ## [ZCC Pause and Resume API not working with Active Engagements](https://devforum.zoom.us/t/zcc-pause-and-resume-api-not-working-with-active-engagements/121283)
**Author:** [@chad.simon](https://devforum.zoom.us/u/chad.simon)\ **Replies:** 8\ **Last updated:** [January 21, 2025, 8:39pm UTC](https://devforum.zoom.us/t/zcc-pause-and-resume-api-not-working-with-active-engagements/121283 "2025-01-21T20:39:22Z")
API Endpoint(s) and/or Zoom API Event(s) Endpoint for - Control an engagement’s recording PUT/contact\_center/engagements/{engagementId}/recording/{command} Description Working on developing an application that allows… --- ## [Not getting Engagement details in Zoom App & App closed between calls](https://devforum.zoom.us/t/not-getting-engagement-details-in-zoom-app-app-closed-between-calls/110027)
**Author:** [@brett](https://devforum.zoom.us/u/brett)\ **Replies:** 5\ **Last updated:** [January 16, 2025, 7:01pm UTC](https://devforum.zoom.us/t/not-getting-engagement-details-in-zoom-app-app-closed-between-calls/110027 "2025-01-16T19:01:23Z")
I started with the zoomapps-advancedsample-react and I’m not able to get engagement events when open in the Contact Center during a call. I’m not sure if there is a configuration that I am missing. I’ve added the onEngag… --- ## [Zoom Contact Center API error when updating Skills and Queues](https://devforum.zoom.us/t/zoom-contact-center-api-error-when-updating-skills-and-queues/122424)
**Author:** [@jp.ignacio](https://devforum.zoom.us/u/jp.ignacio)\ **Replies:** 3\ **Last updated:** [December 26, 2024, 4:00pm UTC](https://devforum.zoom.us/t/zoom-contact-center-api-error-when-updating-skills-and-queues/122424 "2024-12-26T16:00:54Z")
We are using Workato to create a recipe to create a new ZCC user by copying an existing users ZCC attributes. For some reason Update skill, get queues, update queues gives a “400 Bad Request: {“code”:124,“message”:“Inval… [Next page](https://devforum.zoom.us/tag/contact-center/59.md?match_all_tags=true&page=1&tags%5B%5D=contact_center)